Messaging Channel IntegrationSimplify customer care with X for business (formerly Twitter)
Make it easy for consumers to get answers to questions and take action in the messaging channels and social media accounts they already use every day — including X (formerly Twitter).
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Reach more consumers on this social media platform
Building a business profile here should be part of every brand’s strategy: Companies using X (Twitter) for business see a 19% lift in CSAT, and consumers helped here are willing to spend up to 20% more in the future. The even better news? This engagement is scalable, thanks to LivePerson conversational AI and automation.
Scale messaging interactions for your X business account
Automate consumer interactions on the most popular messaging channels and your social media professional account without hiring an army of agents. We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build AI agents and bots that work together with your human experts to generate leads, drive sales, and build loyalty…even after business hours.
Consumers want to message, use X for business to stay connected
Easily manage public tweets and private DMs
Quickly respond to public issues and invite them to engage with your brand in a private Direct Message with the push of a button — creating a thoughtful and personalized conversation.
Deliver a higher standard of social media care at scale
71% of X / Twitter users expect brands to respond to customer service issues within an hour. Use real-time intent recognition and conversation signals to trigger smart actions, recommend content, and route messages to the right agent.
Prioritize high-value conversations
Use our conversational AI platform to prioritize interactions based on a consumer’s X / Twitter follower count and activity, boosting CSAT and brand perception where it matters most.
