conversation orchestrationIntelligently orchestrate conversations across the customer journey
Turn your customer experience into a symphony. Drive personalized experiences and revenue growth by conducting conversations in the right channel at the right time with the right AI, human agents, and data in the loop.
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Personalize customer journeys with automated, intelligent routing
Seamlessly blend first-party and third-party bots, live agents, and AI agents to provide proactive and personalized support. Dynamically route conversations to the right resource with intent recognition, interaction history, signals, and customer attributes for the best outcome.
Orchestrate LLMs and enterprise knowledge for smarter conversations
Bring Your Own LLM or bots to orchestrate multiple large language models and artificial intelligence within the Conversational Cloud®. Connect your enterprise data sources across CRM, CMS, and other systems using KnowledgeAI™ to infuse customer interactions with accurate, real-time context. The encore? Unparalleled performance, cost efficiency, compliance, and control.
Maintain seamless context across the customer journey
Unify data from CRM, CDP, and enterprise systems to personalize end-to-end customer journeys. Boost engagement and loyalty by maintaining fluid context, ensuring people never have to repeat themselves.
Detect real-time signals to trigger smart actions
Harness LivePerson’s advanced AI to identify real-time conversation signals with our Policy Builder, such as customer frustration, prompt abuse, or human agent coaching opportunities. Instantly trigger actions like transferring conversations, updating CRM records, or logging analytics events.
Proactively re-engage customers at the perfect moment
Anticipate customer needs and proactively re-engage with timely messages, turning notifications into two-way conversations on SMS, WhatsApp and other channels. Boost completion rates, customer satisfaction, and loyalty by always being one beat ahead.
Streamline system integrations with LivePerson Functions
Accelerate CRM and business system integrations for intelligent routing decisions and conversation orchestration. LivePerson Functions empowers you to leverage our APIs without the complexity of separate hosting infrastructure. Standing ovations welcome.
How leading brands are using Conversation Orchestration
VIP customer experience
A global bank routes high-value customers to dedicated advisors for high-touch, personalized service.
Connect customers to the next step
A major airline proactively alerts customers about flight cancellations, enabling effortless travel rebooking.
Skills-based routing
A leading telecommunications company automatically transfers distressed customers to specialists for priority assistance.
Explore more from LivePerson
Conversational Cloud®
Start delivering truly authentic intent-driven conversations, at scale, from our powerful conversational AI platform.
Voice to Digital Solutions
Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly omnichannel experience
Conversational Intelligence
Harness data across your conversational interfaces to drive customer insights, reduce costs, and encourage growth.
