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Customer Experience (CX) Blog

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Customer Experience (CX) Blog

Example message with a TalkTalk customer, representing their digital disruption story in the telecom sector

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Digital disruption: Inside TalkTalk’s digital transformation

Alex Ross • 3 minutes

hand and brain illustration, representing AI's role in a positive contact center experience

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How to improve agent productivity and future-proof your contact center experience with AI

Alex Ross • 4 minutes

podcast cover for Season 2 kickoff focusing on a gap of trust in AI development and how to bridge it

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Trust in AI: Why are consumers still skeptical?

Paige Peterson • 5 minutes

Example of Capitec conversational banking interaction, illustrating the future of banking business models and how it can potentially increase customer loyalty

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The future of banking: Conversational AI transforming customer experience in South Africa

Alex Ross • 3 minutes

compass, illustrating this blog's guiding points for the digital transformation journey

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Navigating the digital transformation journey

Maia Capello • 5 minutes

illustration of how a cx strategy can build bridges for your customer journey map, from initial interest to the customer support team

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Your 2024 CX strategy: Bridge the AI gap

Alex Ross • 3 minutes

visual of the conversational flywheel, a tool for building customer relationships powered by AI

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Conversations: A key to building customer relationships

Erica Richert • 3 minutes

Podcast cover for a deep dive episode on Virgin’s AI transformation

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AI transformation at Virgin Media: Meeting customer needs with AI tools

Paige Peterson • 4 minutes

screenshot from the webinar on The RealReal's conversational AI strategy, from building a virtual assistant to using data to make more decisions

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How a conversational AI strategy transformed The RealReal’s customer experience

Kelsey Cottingham • 4 minutes

Bot dressed as Santa Clause, illustrating the importance of AI in online shopping this holiday season

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Consumers say ’tis the season to embrace AI in online shopping

Mike Tague • 4 minutes

stack of diapers, blankets, and teddy bear, signifying the need for a customer support chatbot because people would rather have diaper duty than wait on customer service reps

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4 in 10 choose diaper duty vs waiting on hold: Customer support chatbot strategy to the rescue

Mike Tague • 3 minutes

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

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How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

image representing generative ai tools, created by using artificial intelligence (AI)

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How generative AI tools impact the consumer experience and benefit CX leaders

Ali Malik • 9 minutes

digital customer engagement report cover image

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Digital Customer Engagement Report: Creating a more personalized customer experience through automation

LivePerson Team • 3 minutes

illustration of just what is conversational marketing, including its use in the sales process

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What is conversational marketing?

Kelsey Cottingham • 6 minutes

consumer engagement chatbot waving hello

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3 misconceptions about consumer engagement debunked

LivePerson Team • 4 minutes

Chris Huggins shares their digital customer engagement strategy

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Meeting customers where they are: How Conversational AI became Virgin Media’s digital customer engagement strategy

Chris Huggins • 6 minutes

phone and hourglass illustrating how to reduce customer service calls

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The future is too important to put on hold: How to reduce customer service calls

LivePerson Team • 3 minutes

Example of in-app messaging on a banking app

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Customer communication preferences make PNC Bank’s asynchronous messaging strategy even more successful

LivePerson Team • 3 minutes

illustration of how replacing customer service calls with messaging can result in more positive customer feedback

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How to reduce call center volume and boost customer satisfaction

Anthony Witrado • 3 minutes

Conversational design example combining visual design with human conversation

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How proper conversational design helps chatbots create authentic customer experiences

Miriam Libonati-Bitton • 5 minutes

AI + human hands, illustrating how natural language processing mimics human conversation for the best conversational experience

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What’s new in LivePerson®’s Conversational Cloud®: Improving your conversational experience

Dorina Jordanov • 9 minutes

omni-channel customer engagement strategies illustrated across industries, social media, and other digital channels

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Customer engagement strategies that win: The transformative, cost-effective power of Conversational AI

LivePerson Team • 3 minutes

illustration of Conversational AI platforms handling a shopping experience

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Conversational AI platforms and solutions will power this year’s holiday shopping

LivePerson Team • 3 minutes

Afiniti + LivePerson logos, signifying their partnership for a more customized experience

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LivePerson and Afiniti: Integrating artificial intelligence technologies to create better conversations and a more customized experience

LivePerson Team • 5 minutes

illustration of how customer engagement strategies can become business cost-savings ideas

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Business cost-savings ideas: Customer engagement “done right”

Kent Burns • 8 minutes

Gartner report: What is the benefit of using WhatsApp Business

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WhatsApp Business enables richer, more dynamic customer engagement

LivePerson Team • 5 minutes

illustration of robot + human hand shaking, symbolizing a connected customer experience

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A connected customer experience: It’s what people want

LivePerson Team • 3 minutes

IDC report cover on unifying contact center management and call center management tools

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IDC Analysis: Unifying contact center management tools for seamless customer interactions

LivePerson Team • 4 minutes

Woman receives message from brand about new sunglasses collection as an example of what is conversational commerce

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What is Conversational Commerce: Equipping brands to meet consumer demand throughout the sales funnel

LivePerson Team • 4 minutes

SPARK Matrix Leader Quadrant of digital customer service solutions

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Winning Conversational AI: LivePerson recognized as Overall Leader for digital customer service technology and impact

LivePerson Team • 3 minutes

Illustration of brains deciphering how to streamline operations

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What’s on the minds of today’s customer service leaders?

LivePerson Team • 2 minutes

illustration of customer service chatbots assisting with customer support

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Not every customer service chatbot is created equal

Robyn Roberts • 7 minutes

examples of conversational sales and support across messaging channels

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Turn personalization into profit with Conversational Sales and Care

Richard Tso • 7 minutes

Browse to bot to buy

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From browse to bot to buy: 5,000+ shoppers share their customer engagement preferences

Mike Tague • 1 minutes

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How to improve customer service with Conversational AI: Balancing efficiency and experience

Kelsey Cottingham • 7 minutes

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4 customer service tips to turn your cost center into a profit center

LivePerson Team • 1 minutes

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Partnership with Mastercard and 2Mobile powers soccer fan experiences

Anthony Kunjbehari • 3 minutes

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Holiday shopping trends point to AI and messaging for in-store and ecommerce

Mariam Reza • 1 minutes

people conversing with a chatbot for higher education and more

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What’s on the Minds of: CX Executives

Sophia Blackett • 4 minutes

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Conversational Commerce for the holidays: A digital retail wish guide

Brian Donnelly • 8 minutes

Traveler in airport using AI in travel plans

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Survey reveals travelers eager for messaging when booking post-pandemic travel

Jared Eisenlohr • 1 minutes

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Conversational business lessons learned from the 2020 holidays

Mariam Reza • 4 minutes

post-pandemic travel survey

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Post-pandemic culture shift: 73% of travelers prefer messaging to make travel reservations

Jared Eisenlohr • 3 minutes

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Contactless commerce is here to stay: 3 ways to up your game

Mariam Reza • 3 minutes

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Can bots sell? 4 chatbot examples using Conversational Commerce

Dhoreena Ventura • 4 minutes

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Evolution at the speed of crisis: How brands transformed customer engagement during COVID-19

Adam Canter • 3 minutes

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The digital lives of Millennials and Gen Z

LivePerson Team • 10 minutes