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Conversational AI in retailBuild connected retail experiences

Engage customers and empower associates with AI-powered conversations that transform routine retail industry interactions into revenue opportunities and stronger relationships.

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Trusted by thousands across the retail landscape

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Transforming conversations into measurable outcomes

Businesses in the retail sector leveraging conversational AI solutions have seen up to:

120%

increase in revenue

30%

reduced cost per acquisition

10x+

conversion rate

20%

increase in agent productivity

70pts

increase in NPS

Want to see the results for your business? Try our ROI calculator

Conversational AI in retail: Use cases

It’s time for an experience revolution

Traditional methods can’t scale to meet customer preferences and employee needs. Shift to a digital-first approach to meet today’s challenges with greater efficiency, personalization, and resilience.

Send order updates and details about returns, exchanges, and shipping delays with AI-driven conversational tools, enhancing customer engagement and deflecting calls from retail stores. Offer personalized shopping experiences, based on previous orders and customer data like search history.

Transform routine interactions into revenue streams with intelligent recommendations and instant customer loyalty reward redemption. AI-powered chatbots analyze customer data to deliver hyper-personalized marketing strategies that boost customer satisfaction and brand loyalty.

Virtual assistants for customer service processes ensure your brand is always available to answer questions, resolve issues, and guide purchases — without requiring additional human agents. Handle complex customer inquiries while maintaining personal touch and capturing every sales opportunity.

Enable faster service without the wait, giving customers the self-serve flexibility to shop how and when they need, including curbside pickup and contact-free delivery. Automate common customer inquiries and product-related questions for both in-store experiences and online, so human agents can handle the more complex issues in the shopping process.

Simplify the employee lifecycle from recruiting to shift scheduling through conversational AI on your team’s preferred channels. When staff feel supported, they deliver better customer experiences, stay longer, and become your strongest brand advocates.

Remove friction from partner relationships. Help retailers, franchises, suppliers, and logistics teams respond faster to market changes, supply disruptions, equipment maintenance requests, and emerging opportunities.

Example of conversational ai in retail sector enhancing customer satisfaction by adapting delivery

Digital transformation guide

Build your conversational business strategy

Boost customer satisfaction and reduce costs by putting conversations at the core of your CX, unlocking real-time insights, efficiency, and convenience.

cover of digital transformation playbook shows conversational AI applications at work in a messaging conversation

Success stories from retail business leaders like you

Why LivePerson’s solutions make the difference

Expertise

Supercharged agents

Rapid ROI

Seamless integration

Security and scalability

Unified insights

Transformational expertise that delivers results

With 30 years of pioneering conversational experiences, LivePerson was purpose-built for asynchronous messaging, enabling persistent conversations, better agent concurrency, and seamless orchestration across voice, AI, and human agents. Unlock new revenue streams with this more convenient customer journey in the messaging apps shoppers use every day.

Example of digital transformation meeting consumer behavior thanks to online retail conversations held across channels

Ready to explore implementing conversational AI in retail?