Conversational AI in retailTurn everyday touchpoints into personalized experiences
Meet the evolving demands of modern CX with personalized, engaging, and connected experiences for customers and associates, powered by AI.
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Transforming conversations into measurable outcomes
Businesses in the retail sector leveraging conversational AI tools have seen:
50%+
decrease in cost of care
4x
increase in converted sales
20%+
increase in customer satisfaction
70%+
containment in retail chatbots
Want to see the results for your business? Try our ROI calculator
Conversational AI in retail: Use cases
60% of consumers are now excited to
use AI for digital shopping, up from 48%
Send order updates and offer personalized shopping experiences, based on previous orders and search history.
Give customers the flexibility to shop how and when they need with curbside pickup and contact-free delivery.
Boost customer satisfaction by making rewards, points, and bonus cash as easy to redeem as 1, 2, 3 with AI-powered chatbots.
Don’t let login issues get in the way of late-night impulse purchases. With virtual assistants for customer support interactions, shoppers can get answers and resolve issues 24/7.
Automate common customer queries and product-related questions so your agents have more time to handle complex issues in the shopping process.
Streamline returns and exchanges, shipping delays, and product updates with AI-driven conversational tools enhancing customer engagement.
Digital transformation guide
Build your conversational business strategy
Boost customer satisfaction and diminish costs by putting conversations at the core of your CX, unlocking real-time insights, efficiency, and convenience.
Success stories from retail business leaders like you
“Our clients are looking for sophisticated, intuitive, and frictionless experiences that help them contribute to a more sustainable future and become part of our community building the circular economy. With LivePerson’s managed services team, we’ve built a hands-on partnership to design, launch, and continually optimize our AI-supported customer experience organization.” (from the LivePerson 2021 annual report)
“From our Zoey bot concierge to video chats with our expert stylists, we can’t overstate how critical conversational commerce has become to the immersive shopping experiences our brides expect.”
Read their story
“Everything we have done on this end-to-end transformation journey has been about delivering exceptional digital experiences to our customers and our crews, we’re using the Conversational Cloud to curate convenient, frictionless, engaging experiences that are aligned with our purpose to Cultivate a Better World.” (from the LivePerson 2021 annual report)
“As a worldwide brand selling to more than 25 distinct markets, LivePerson’s pay-as-you-go framework is the best fit for us. Today, our CSAT score for messaging interactions with retailers and riders is 93% and growing. As we continue to roll out LivePerson’s solutions across multiple languages, channels, and markets, pay-as-you-go provides us with the flexibility we need to strategically scale up AI for our business with a trusted partner.”
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“With [LivePerson Conversational Intelligence] VoiceBase, we can mine and understand our call data at scale, enabling us to identify best practices, monitor customer sentiment, and improve our sales engineer performance.”
Read their storyRetail industry solutions that put shoppers first
Conversational intelligence + Agent tools
Empower your agents
Arm your agents with the conversational intelligence and tools they need to give better recommendations, customize offers, and reach shoppers at critical buying stages to provide exceptional customer service.
All the channels
Shift to digital
Take customers off hold by routing conversations to the messaging apps they use every day. You’ll unlock new revenue streams you never knew were there.
Platform + integrations
Embrace automation
Leverage LLM-powered conversational AI tools to automate the most common retail customer interactions, like returns, order tracking, and purchases. LivePerson integrates with a variety of commerce technology to make this easy.
