Conversational AI in retailBuild connected retail experiences
Engage customers and empower associates with AI-powered conversations that transform routine retail industry interactions into revenue opportunities and stronger relationships.
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Transforming conversations into measurable outcomes
Businesses in the retail sector leveraging conversational AI solutions have seen up to:
120%
increase in revenue
30%
reduced cost per acquisition
10x+
conversion rate
20%
increase in agent productivity
70pts
increase in NPS
Want to see the results for your business? Try our ROI calculator
Conversational AI in retail: Use cases
It’s time for an experience revolution
Traditional methods can’t scale to meet customer preferences and employee needs. Shift to a digital-first approach to meet today’s challenges with greater efficiency, personalization, and resilience.
Send order updates and details about returns, exchanges, and shipping delays with AI-driven conversational tools, enhancing customer engagement and deflecting calls from retail stores. Offer personalized shopping experiences, based on previous orders and customer data like search history.
Transform routine interactions into revenue streams with intelligent recommendations and instant customer loyalty reward redemption. AI-powered chatbots analyze customer data to deliver hyper-personalized marketing strategies that boost customer satisfaction and brand loyalty.
Virtual assistants for customer service processes ensure your brand is always available to answer questions, resolve issues, and guide purchases — without requiring additional human agents. Handle complex customer inquiries while maintaining personal touch and capturing every sales opportunity.
Enable faster service without the wait, giving customers the self-serve flexibility to shop how and when they need, including curbside pickup and contact-free delivery. Automate common customer inquiries and product-related questions for both in-store experiences and online, so human agents can handle the more complex issues in the shopping process.
Simplify the employee lifecycle from recruiting to shift scheduling through conversational AI on your team’s preferred channels. When staff feel supported, they deliver better customer experiences, stay longer, and become your strongest brand advocates.
Remove friction from partner relationships. Help retailers, franchises, suppliers, and logistics teams respond faster to market changes, supply disruptions, equipment maintenance requests, and emerging opportunities.
Digital transformation guide
Build your conversational business strategy
Boost customer satisfaction and reduce costs by putting conversations at the core of your CX, unlocking real-time insights, efficiency, and convenience.
Success stories from retail business leaders like you
“Our clients are looking for sophisticated, intuitive, and frictionless experiences that help them contribute to a more sustainable future and become part of our community building the circular economy. With LivePerson’s managed services team, we’ve built a hands-on partnership to design, launch, and continually optimize our AI-supported customer experience organization.” (from the LivePerson 2021 annual report)
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“From our Zoey bot concierge to video chats with our expert stylists, we can’t overstate how critical conversational commerce has become to the immersive shopping experiences our brides expect.”
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“Everything we have done on this end-to-end transformation journey has been about delivering exceptional digital experiences to our customers and our crews, we’re using the Conversational Cloud to curate convenient, frictionless, engaging experiences that are aligned with our purpose to Cultivate a Better World.” (from the LivePerson 2021 annual report)
“As a worldwide brand selling to more than 25 distinct markets, LivePerson’s pay-as-you-go framework is the best fit for us. Today, our CSAT score for messaging interactions with retailers and riders is 93% and growing. As we continue to roll out LivePerson’s solutions across multiple languages, channels, and markets, pay-as-you-go provides us with the flexibility we need to strategically scale up AI for our business with a trusted partner.”
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“With [LivePerson Conversational Intelligence] VoiceBase, we can mine and understand our call data at scale, enabling us to identify best practices, monitor customer sentiment, and improve our sales engineer performance.”
Read their storyWhy LivePerson’s solutions make the difference
Expertise
Supercharged agents
Rapid ROI
Seamless integration
Security and scalability
Unified insights
Transformational expertise that delivers results
With 30 years of pioneering conversational experiences, LivePerson was purpose-built for asynchronous messaging, enabling persistent conversations, better agent concurrency, and seamless orchestration across voice, AI, and human agents. Unlock new revenue streams with this more convenient customer journey in the messaging apps shoppers use every day.
Supercharged agent experience
Augment human agents with automation that accelerates responses, keeps customers engagement, and improves customer satisfaction. LivePerson’s agent workspace consistently drives better productivity, delivering 20% increases in agent productivity and 50% reductions in agent attrition for brands using these conversational AI tools.
Quick time to value
Deploy and scale AI solutions without complexity. LivePerson’s fully embedded product offerings and orchestration framework minimize time to value, with many brands realizing results in days. Continuously improve with rapid iteration that keeps you ahead of evolving customer expectations and competitive pressures.
Seamless integration for orchestration
Future-ready flexibility meets leading orchestration capabilities. LivePerson’s open platform integrates seamlessly with existing contact center systems and supports BYO AI (Bring Your Own AI). Unlock personalized customer experiences like returns, order tracking, and purchases without disrupting your current infrastructure.
Built for secure scale
Handling over a billion conversations each month, LivePerson offers robust enterprise-grade data security and proven scalability to meet demand surges while maintaining compliance with GDPR, HIPAA, and PCI DSS regulations. Your customers’ data stays protected, and your operations stay resilient under any conditions.
Unified analytics and insights
Transform conversational data into competitive advantage. Arm your agents with consolidated conversational intelligence from all channels to deliver better recommendations, customize offers, and reach shoppers at critical buying moments. Go beyond customer feedback to unlock valuable insights that drive exceptional customer service.
