Conversational ai for ITSMImprove employee efficiency and service delivery satisfaction
Stop wasting time and money with clunky, frustrating IT processes. Conversational AI technologies streamline your service management with smarter, faster automated solutions that free your team to spend their time more productively.
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What is Conversational AI for ITSM?
Conversational AI brings a new level of automation and operational efficiency to IT Service Management (ITSM), empowering chatbots and virtual assistants to handle routine tasks, answer frequently asked questions, and even resolve common IT service requests. By integrating with IT service management software, Conversational AI tools optimize ITSM processes and empower organizations to achieve more.
Benefits of adding Conversational AI in ITSM
Increase efficiency
Improve ITSM processes by automating repetitive tasks, allowing your service desk to focus on more complex issues that require human expertise.
Reduce response times
Provide 24/7 support and helpdesk services, ensuring that your customers and employees can always get the assistance they need.
Save money
Cut costs by streamlining operations with artificial intelligence, freeing up your resources to tackle more pressing business needs.
Uncover insights
Discover valuable insights from employee interactions to help identify areas for improvement in incident management, project management, service delivery, and more.
How LivePerson helps you reimagine IT service management
Automate IT tasks with bot integrations to back-end systems
Easily connect with any IT service management tool whose back-end system has an open API, like ServiceNow®. Streamline communications by automating tasks and enabling customers with a self-service portal experience, all while integrating with the systems you already use.
Streamline IT automation with diagnostic dialogues
Simplify your ITSM processes with diagnostic dialogues that handle a range of interactions, from simple Q&As to complex transactions, all while providing enterprise-grade security and privacy.
Leverage next-level NLU for personalized AI ITSM workflows
Elevate conversations with LivePerson’s NLU and generative AI capabilities, which understand user intent and recognize entities without specialized training. Our user-friendly tools can also analyze and optimize model performance for maximum impact.
Optimize and refine IT processes with advanced analytics
Transform your IT processes with advanced, AI-driven analytics. Unlock deep insights and use data to optimize your automation strategy, streamline IT processes, and provide exceptional service delivery at every touchpoint.
