Conversational AI in healthcareCreate secure, connected healthcare experiences
Be there for patients at every stage of their healthcare journey. Deliver a connected, personalized patient experience that improves operational efficiency and ensures data protection at scale.
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Conversational AI solutions for healthcare professionals
Healthcare providers
Enhance patient engagement with care coordination for appointments, patient follow-up, and care management. Improving patient outcomes with secure digital communications starts with the right conversational AI tools.
Payers
Reduce operational inefficiencies in member interactions with self-service and AI automations that augment advocate workload. Implementing a conversational digital-first solution can streamline claims and prior-authorization support, turn the complex to simple with benefit explanations, and provide personalized proactive member engagement, increasing patient satisfaction.
Pharmacy and retail
Support patient adherence and improve the pharmacy experience through personalized digital interactions and proactive patient engagement for refill reminders, health program management, and more.
Transforming care through innovation
Data security and infrastructure
Remain HIPAA-compliant with sensitive patient information, thanks to our secure platform structure.
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Integrations
Optimize healthcare providers’ workflows by seamlessly integrating with EHRs, CRM systems, and more.
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AI agents
Automate routine tasks with healthcare chatbots and AI agents, allowing medical professionals to focus on high-value patient interactions.
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Conversation orchestration
Unify and intelligently route conversations across channels and between human agents and healthcare chatbots to ensure the smoothest patient experience.
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Voice to digital
Enable patients and members to shift between voice and digital channels for more connected conversations, reducing wait times and enhancing patient satisfaction.
Explore voice to digitalConversations that drive results
Brands implementing conversational AI in healthcare solutions have seen:
5m+
annual reduction in calls
85%
effectiveness with no repeat human contact in 7 days
47%
bot containment
Want to see the results for your healthcare industry business? Try our ROI calculator
What leaders say
Not only are those who message with Bupa customer service agents more likely to buy than those who self-serve, there is also a 21% higher average order value through assisted channels. And messaging agents are experiencing increased productivity — handling 64% higher volumes per month compared with voice channels.
Read their story
