LIVEPERSON for decentralized financeTransform customer care in decentralized finance
Meet the customer experience expectations of your blockchain and DeFi crypto communities with secure, real-time Conversational AI-powered messaging, delivered by financial services expert teams.
Engage tech-savvy consumers in real time over web and messaging channels, driving retention and sales
Many brands are experiencing a customer inquiry backlog due to the lack of a real-time customer service infrastructure and the ability to scale agent capacity during peak periods. Offer DeFi crypto community members a more convenient way to start conversations on your website, in apps, or their preferred messaging channels. Such on-demand customer service for crypto can increase transparency and trust, leading to unified networks.
How your customers benefit from Conversational AI
Never miss a conversation
Build, manage, and optimize AI-powered chatbots for onboarding, customer support, consumer education for non-native crypto users, and FAQs at scale.
Integrate for a secure, frictionless CX
A secure, asynchronous messaging platform helps consumers avoid phishing scams and bad actors by engaging with brands in real time.
Support your complex infrastructure
Blockchain-based infrastructures require distinct technology integrations for a seamless customer experience. Our expert teams know blockchain; we’ll help you deploy your DeFi customer experience with confidence.
Products that improve customer connections — and conversions
conversational cloud®
An AI platform that understands crypto customer needs
Start delivering truly authentic intent-driven conversations, at scale. Meet new customers where they are, all from one powerful Conversational AI platform.
Voice to digital
Modernize your customer experience with voice and digital
Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly omnichannel experience.
LP 360
Innovate and accelerate with DeFi experts
Our financial service experts can help you design, deploy, and innovate care and commerce experiences on blockchain, supporting your complete journey to becoming conversational. For an accelerated, scalable approach, leverage LivePerson’s fully managed Contact Center as a Service (CCaaS) with simple outcome-based pricing.
Examples of streamlined customer service for crypto
“Working with partners like LivePerson helps match cutting-edge technology with the best-in-class customer experiences that our community expects. We’re excited to work with a Conversational AI partner with expertise in decentralized tech to bring these trusted, efficient experiences to the communities that use our leading technology.”
Read the announcement“We simply realized that we could not catch up. We’re talking 30X growth. The LivePerson team showed a lot of understanding of our business and pain points, explaining that Conversational AI was the right solution. We decided to take a bet on it, and it’s been successful by any measure you can ever think of…We were at 40-50% CSAT during the time before automation. Now we are at 90+%. That is a major difference.”
Read their story
