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Transform support into revenueDeliver measurable ROI with conversational customer service

Modernize your contact center with a more connected experience from voice to messaging — faster, smarter, and at scale. LivePerson’s conversational customer service solutions unlock the power of meaningful, personalized support in weeks, reducing operating costs while increasing customer satisfaction.

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Transformational business outcomes you can expect

In as little as 12 weeks, businesses using LivePerson’s conversational AI technology have seen:

15%+

voice volume shifted to messaging

30-60%

reduced support costs

5-15%

CSAT boost

3x

increase in agent concurrency

Automate customer service conversational AI throughout the support lifecycle

Why conversational customer service matters

Traditional voice systems are costly, slow, and agent-bound. Today’s customers expect instant, flexible support in the messaging apps they already use. LivePerson’s seamless blend of messaging, voice, human and AI agents lets your customer service team:

• Handle more conversations without more human agents.

• Eliminate wait times and repetitive questions.

• Meet customers where they already are—web, WhatsApp, Apple Messages, SMS, and more.

• Increase CSAT while lowering cost per interaction.

• Reduce agent burnout with smarter workflows.

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Real-world results

Global telecom

• 30%+ deflection via IVR-to-SMS

• 3x more agent efficiency

• CSAT increase of 30%

Healthcare insurer

• 24% of all interactions are now digital

• 5M fewer calls annually

• 60% YoY messaging growth

Conversation Channels

• Enabled Apple Messages from IVR

• Improved CSAT by 30%

• Cut contact center costs by millions

How LivePerson helps you reimagine contact center CX

Let consumers choose the contact methods they prefer for more personalized service, like the option to message for more immediate service. Seamlessly migrate inbound phone calls from outdated voice channels to modern, asynchronous messaging — such as web chat, WhatsApp, Apple Messages, and SMS. LivePerson enables call deflection from IVR to messaging — reducing handle time and saving $3–$5 per call.

Empower your agents with a unified agent workspace for all customer conversations—voice, messaging, email, social. Enhance speed and focus with generative, conversational AI tools like suggested replies, summarization, and built-in workflows.

Use conversational AI and intent recognition to identify repeat inquiries and automate them with AI agents — improving speed and reducing strain on your team. From FAQs to billing to returns, automated customer interactions start delivering value immediately.

Agent workspace dashboard where customer service agents manage multiple customer interactions

Products that elevate your customer service operations

conversational cloud platform illustration

Connected experiences platform

An AI-powered command center for conversational customer service

Start delivering excellent customer service with truly authentic, intent-driven conversations at scale. Unify, automate, and optimize with this powerful conversational AI software.

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ccaas provider and voice vendor logos we can integrate with to manage calls and create more powerful ccaas solutions

VOICE to Digital solutions

Modernize your customer experience with voice and digital

Deliver a best-in-class customer experience with LivePerson and the voice vendor of your choice. Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly unified experience.

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report center dashboards from conversation intelligence platforms that measure the team's performance with customer conversations

CONVERSATIONAL INTELLIGENCE

Understand your conversations

Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations across every communication channel.

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Conversational customer service solutions for every industry

ringing telephone

Telco

Answer plan questions, troubleshoot devices, and process payments — all via messaging.

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Financial services

Automate credit checks, account management, and fraud alerts with secure, personalized AI.

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retail shopping cart

Retail

Handle orders, returns, and delivery updates across messaging channels customers prefer.

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Travel/Hospitality

Manage bookings, modify reservations, and deliver concierge-level support via chat.

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Healthcare

Reduce call volume while giving patients instant access to claims, billing, and care support.

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Automotive

Improve post-sale care, manage service reminders, and engage owners through messaging.

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Success stories from leaders like you

Start with one channel. Scale with confidence.

Deliver exceptional support while reducing costs, boosting satisfaction, and empowering your team.