Transform support into revenueDeliver measurable ROI with conversational customer service
Modernize your contact center with a more connected experience from voice to messaging — faster, smarter, and at scale. LivePerson’s conversational customer service solutions unlock the power of meaningful, personalized support in weeks, reducing operating costs while increasing customer satisfaction.
Calculate your savings with a demoTransformational business outcomes you can expect
In as little as 12 weeks, businesses using LivePerson’s conversational AI technology have seen:
15%+
voice volume shifted to messaging
30-60%
reduced support costs
5-15%
CSAT boost
3x
increase in agent concurrency

Why conversational customer service matters
Traditional voice systems are costly, slow, and agent-bound. Today’s customers expect instant, flexible support in the messaging apps they already use. LivePerson’s seamless blend of messaging, voice, human and AI agents lets your customer service team:
• Handle more conversations without more human agents.
• Eliminate wait times and repetitive questions.
• Meet customers where they already are—web, WhatsApp, Apple Messages, SMS, and more.
• Increase CSAT while lowering cost per interaction.
• Reduce agent burnout with smarter workflows.
How LivePerson helps you reimagine contact center CX
Let consumers choose the contact methods they prefer for more personalized service, like the option to message for more immediate service. Seamlessly migrate inbound phone calls from outdated voice channels to modern, asynchronous messaging — such as web chat, WhatsApp, Apple Messages, and SMS. LivePerson enables call deflection from IVR to messaging — reducing handle time and saving $3–$5 per call.
Empower your agents with a unified agent workspace for all customer conversations—voice, messaging, email, social. Enhance speed and focus with generative, conversational AI tools like suggested replies, summarization, and built-in workflows.
Use conversational AI and intent recognition to identify repeat inquiries and automate them with AI agents — improving speed and reducing strain on your team. From FAQs to billing to returns, automated customer interactions start delivering value immediately.



Products that elevate your customer service operations

Connected experiences platform
An AI-powered command center for conversational customer service
Start delivering excellent customer service with truly authentic, intent-driven conversations at scale. Unify, automate, and optimize with this powerful conversational AI software.

VOICE to Digital solutions
Modernize your customer experience with voice and digital
Deliver a best-in-class customer experience with LivePerson and the voice vendor of your choice. Seamlessly integrate and digitize voice at every stage of your conversational customer journey for a truly unified experience.

CONVERSATIONAL INTELLIGENCE
Understand your conversations
Drive improved customer engagement and agent performance with the data and actionable insights critical to optimize conversations across every communication channel.
Start with one channel. Scale with confidence.
Deliver exceptional support while reducing costs, boosting satisfaction, and empowering your team.