CONVERSATIONAL FLYWHEEL™Understand your customers with conversation intelligence
Conversation data is the key to smart AI investment — and shifting to a digital-first customer experience. Conversation intelligence makes it easy to get true omnichannel visibility into your voice and messaging data across the entire conversational journey.
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Bridge the AI gap: Why conversation intelligence data matters
100%
of conversations can be analyzed to capture insights vs. 3% using traditional methods
90%
of sales leaders believe it’s important to upsell using recommendations from within conversations
96%
of business leaders believe it’s important to turn conversation insights into next steps and improvements
Understand first. Then take action.
Conversation intelligence software helps CX leaders, sales teams, and business analysts surface the most common customer intents, uncover costly inefficiencies, and easily pinpoint revenue-generating opportunities.
Intent Manager
Detect intents to inform critical business decisions
Identify and understand consumer intents — the actual words customers are using to request an action — to build automation, enhance the customer experience, and improve operations across the entire organization.
Conversation intelligence tools
Get conversation insights at scale with AI-powered analytics
Our suite of tools powered by artificial intelligence will help you discover, measure, and act upon your conversation data. Harness real customer service and sales conversations across phone calls, email, in-app messaging, and texts to uncover meaningful insights.
Conversational Cloud®
Put your conversation data to work
Set the flywheel in motion and improve your conversation journey with LivePerson’s Conversational Cloud, our conversational AI platform. Connect with customers, assist your agents, and automate for the future with the enterprise leader in digital customer conversations.
What’s hiding in your conversation data?
Propel the Conversational Flywheel forward
Connect
Engage with customers on the channels of their choice.
Assist
Improve efficiency by empowering agents with AI.
Automate
Turn your conversation intelligence data into actionable insights.
Analyze customer conversations at scale
“We are able to analyze real-time, verbatim feedback, which is something I personally do every single morning to understand our customers’ wants and pain points.”
Read their story
