CONVERSATIONAL FLYWHEEL™Accelerate resolutions with AI and automation
Automate and scale your customer care with AI agents and self-service chatbots. Support more customers and fuel your conversation data — all while reducing spend.
Demo how we can help
Bridge the AI gap: Automate with purpose
84%
of business owners are currently using artificial intelligence to engage with customers
2 out of 3
consumers expect AI to improve the way businesses work with them over the next 5 years
55%
of business leaders currently prioritize messaging with AI over phone calls for customer care
AI and automation technologies for the enterprise
Build AI agents and automated AI chatbot solutions by harnessing the power of your knowledge base and customer intent data. LivePerson’s intuitive solutions make it easy to deploy and scale quickly — getting customers back to their day faster.
AI Agents
Put your customer conversations on autopilot
Configure and deploy AI agents on messaging and voice to solve your most pressing contact center challenges, including routing and repetitive tasks like data collection and FAQ responses. Stay in control of the conversation whether you’re supervising interactions with agent oversight or deploying fully autonomous agents for direct customer engagement.
KnowledgeAI™
Deliver accurate, up-to-date, and on-brand responses every time
Power your agents — AI or human — with your brand’s knowledge articles and data across all your systems and business processes. LivePerson’s KnowledgeAI protects your brand by ingesting your content and supplying agents with the right answers at the right time. Fuel conversations with context-aware, secure, and up-to-date interactions across voice and messaging.
Conversation orchestrator
Stay in control of the AI automation engine powering your conversations
Coordinate between bots, your agent labor force, systems, and LLMs to intelligently move conversations to the right human or AI agent, in the right channel, at the right time. Features like Dynamic Routing, Engagement Controller, and an easy-to-use workspace make staying in control of AI-powered conversations a breeze.
Propel the Conversational Flywheel forward
Understand
Turn your conversation data into actionable insights.
Connect
Engage with customers on the channels of their choice.
Assist
Improve efficiency by empowering agents with AI.
What business leaders have to say about our AI tools
“We’re skeptical about everything. But automation is one of the key things LivePerson does extremely well. They actually deliver on what every company has on their website. We hit 40% bot containment very quickly in only a few months.”
Read their story
