Enterprise managed servicesAccelerate your conversational journey with LP 360

Meet LP 360, our enterprise managed services offering. We’ll build and manage your end-to-end conversation strategy — from contact center agents to automation to guaranteed outcomes.

Get a consultation illustration of the enterprise managed services flywheel, showing all we cover in our contact center as a service: People, platform, and performance

illustration of the enterprise managed services flywheel, showing all we cover in our contact center as a service: People, platform, and performance

Your fast track to customer experience transformation

From inventing web chat to powering billions of customer interactions for the world’s biggest brands, we’ve been connecting enterprises and customers through conversations for almost three decades. Let us apply our customer engagement expertise to your business by delivering the people, platform, and performance you need to contain costs and drive growth:

agents at contact centers fist-bumping to celebrate the use of an enterprise managed services provider for contact center solutions

People

Leave it to the conversation experts

Based on your budget and business goals, we’ll build — and manage — a dedicated team of conversation designers, AI specialists, data analysts, and even front-line contact center agents so you can focus on outcomes, not operations.

Example of how our contact center as a service solution includes can use natural language processing and LLMs to analyze conversations, understand and connect with customers, assist agents, and more.

Platform

AI-powered contact-center-as-a-service (CCaaS) — with the emphasis on service

Our award-winning Conversational Cloud® platform is at your service. We’ll leverage all our latest generative AI, messaging, and conversational intelligence tools to drive results.

Performance

Guaranteed outcomes, not AI hype

With our simplified pricing model, we’ll deliver outcomes across OpEx, customer satisfaction, and automation rate to shift your contact center to digital and transform your customer experience — and your business.

The quickest route to business outcomes

Dramatically accelerate your time to value with our unique turnkey contact center as a service. LP 360 will take you from kick-off to launch in under a month — with outcomes measured in weeks.

Graph showing increasing managed services benefits over time, with faster results using contact center as a service, which includes our cloud contact center software

Proven strategies tailored to your business

Every brand is different but we have a few go-to CCaaS managed services playbooks that we’ll tailor to your unique business challenges and objectives.

Conversation shifting

Everyone hates waiting on hold but customers are calling more than ever. We’ll turn your dreaded interactive voice response (IVR) into your best asset by routing expensive phone calls to the digital messaging channels your customers and agents prefer. Cost savings guaranteed.

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Automation-as-a-service

Transform your contact center into a digital powerhouse by putting the LivePerson Conversational Flywheel into hyperspeed. We’ll identify opportunities to fully automate your voice and messaging conversations — putting our proprietary AI and automation tools to work for your business.

The 360 contact center

Some customer conversations still need a human touch. We’ll hire and manage an expert pool of frontline agents with years of customer service and sales experience across channels and industries.

Your digital contact center of excellence

We’ll assemble a specialized team of LivePerson conversation experts and global partners dedicated to delivering the customer interaction outcomes you need.

List of digital team included in the contact center as a service / infrastructure services solution

Holly Carroll – Vice President, Client Services

“The one thing that’s different about this technology is that you can get all the support from the LivePerson team. I utilize the LP 360 program, Conversational Designers, and Architects. So it’s a very low-level effort from our IT team which is really the chef’s kiss on all of this.”

Alex Dogliotti – CHRO and COO

“The LP 360 program is great because it has been pivotal in elevating our customer satisfaction and allowed us to expand into new and innovative product lines without the worry of handling customer service constraints.”

Read their story

Case study

Reducing OpEx with an automation-first approach

A top 3 North American Telco wanted to drive digital adoption at an aggressive pace while reducing their operating expenses. With LP 360’s AI managed services, they were able to achieve:

Successful go-to-market with 4 solutions on 4 messaging channels over 5 months

30% reduction in OpEx

45% chatbot containment rate

33 NPS score increase over 9 months

Millions of messaging conversations per year supported by 650 expert agents

Jumpstart your conversational AI transformation

Ready to transform your customer experience with an outcomes-driven approach? Talk to our team about how LP 360 can put conversations to work for your business.

Get a consultation