AI SOLUTIONS LABImproving customer experience in healthcare with AI
Join our experts for a hands-on look at how AI-powered conversations and automation are redefining and improving customer experience in healthcare — including healthcare providers, insurers, and digital health platforms. Discover how AI enhances every customer touchpoint, from improving engagement to streamlining workflows and empowering healthcare professionals to build lasting trust.
April 15, 2025 | 10:00 AM EDT
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What you’ll learn…
Discover how leading healthcare organizations are leveraging conversational AI and other digital tools to meet evolving expectations while balancing patient data security, efficiency, and personalization at every touchpoint.
Improving customer experience in healthcare for better patient outcomes
Today’s customers expect seamless healthcare services whether they’re checking billing or claim statuses, scheduling appointments, or accessing patient portals and medical records. See how AI bridges gaps in the healthcare experience by anticipating needs and medical history, providing 24/7 personalized support, and turning routine transactions into opportunities for deeper engagement and loyalty.
Powering a more connected healthcare ecosystem
See live demos showcasing how these AI can elevate healthcare customer experiences, helping create patient loyalty and satisfaction. Learn how to:
• Leverage AI data-gathering agents to help members find healthcare providers.
• Enable seamless communication between doctors, patient care managers, and more through messaging channels, AI agents, and other AI-powered digital tools.
• Streamline appointment scheduling with AI-powered integrations into your healthcare systems.
• Empower healthcare professionals with generative AI tools for superior service delivery.
Meet the expert
Jim Hayes
Director, Solutions Consulting
Save your seat at the virtual demo table for the healthcare sector
Join us for an interactive session where we’ll explore real-life examples of digital transformation in healthcare. Whether you’re focused on improving efficiency, enhancing patient satisfaction, or maximizing your platform capabilities, you’ll leave with practical insights you can implement right away.
Can’t attend live? Register anyway and we’ll send you the recording.