On-demand webinarDemystifying generative AI chatbots with Open Universities Australia
Getting started with customer-facing generative AI models doesn’t have to be a big, complicated project. We sat down with Open Universities Australia to get an inside look at their generative AI chatbots and how their team uses generative and conversational AI technology to solve lead conversion woes.
Original Broadcast: April 30 & July 30, 2024
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Discover how OUA increased their lead qualification rate with generative AI tools
Open Universities Australia is using generative AI to engage future students. It used to be that this initial discovery happened through web browsing, using a non-generative chatbot, or talking with a human. LivePerson’s generative AI chatbots provide an improved experience and a speedy and fun way for students to explore their study needs and goals. The generative AI chatbot has more than doubled lead qualification compared to the traditional NLU bot and more than tripled rates from browsing alone.
Watch nowFrom idea to action in just 3 months
Building the best generative AI chatbot
Get a behind-the-scenes look at how LivePerson was able to get OUA’s generative AI chatbots up and running in just 3 months.
Maintaining control
Learn how OUA ensured their AI assistant bot stayed on task by setting tight artificial intelligence safety guardrails to protect the brand.
Delivering results
Discover the powerful insights used to analyze conversations and measure bot performance that deliver powerful results for your business.
Meet the hosts
Rachit Monga
Head of Student Recruitment – Open Universities Australia
Ricky Stock
Channel Optimisation Specialist – Open Universities Australia
Joe Bradley
Chief Scientist and SVP of Data Science & ML – LivePerson
Andrew Kollmorgen
Partner Solutions Consultant – LivePerson