LIVe WebinarGenerative AI for customer service: How and why to transform operations
Join us to explore how leading organizations are rebuilding existing contact center service operations from the ground up around generative AI. Experience how systematic operational changes and new team architecture can unlock productivity improvements of up to 80%, compared to the 15-30% many brands achieve today.
April 10, 2025 | 10:00 AM EDT
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What you’ll learn
Navigate the generative AI transformation journey
Today’s customer expectations demand more than isolated AI tools. Discover a comprehensive approach that integrates strategy, workforce, and technology to transform your customer service operating model. Learn how to reimagine team structures, address employee concerns, and build governance models that deliver real results with optimized operations.
Get the blueprint: Designing your GenAI operating model
Learn the practical frameworks BCG uses to redesign customer service operations for success with generative AI. Get actionable insights on restructuring teams, optimizing workflows, and implementing the 10/20/70 rule that prioritizes operational change over technology alone.
Reinvent your workforce: Creating higher-value roles in the GenAI era
Master proven strategies for evolving your talent landscape with Outsource Consultants. Get practical guidance on addressing employee concerns about AI, redefining roles (like contact center agents) to be more strategic and fulfilling, and establishing AI governance structures that increase employee satisfaction while boosting performance for an improved customer experience.
Implement the tech stack: Building your GenAI ecosystem
See how to implement the technical foundation that brings together all elements of a successful customer service experience transformation. LivePerson will demonstrate solutions that enable generative AI for customer service to deliver faster, more flexible, and more proactive experiences while providing the essential governance structure for effective AI operations.
Meet the speakers
Rich Steeves
SVP, Partnerships and Sales – LivePerson
Uche Monu
Partner – BCG
Tom Luther
VP, CX & BPO Advisory – Outsource Consultants
Nirali Amin
SVP, Global Solutions – LivePerson
Save your spot at the virtual table
Register today to learn how generative AI for customer service is transforming both internal team structures and your operations to better assist customers. Discover frameworks for creating higher-value roles, addressing workforce concerns, and building governance models that help your organization become more efficient and proactive in just weeks.