on-demand webinarWatch United Airlines’ CSAT soar with GenAI
It’s time to get personal with your conversations. Hear how United Airlines used generative AI to turn passenger pain points into success stories, including the pivotal role Quantum Metric played in the journey to AI success.
Original Broadcast Date: November 20, 2024
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Say goodbye to digital friction and hello to customer delight
Uncover how to use genAI and orchestrate personalized, scalable customer interactions that lead to happier travelers.
A new form of self-service
Learn how to avoid friction and redefine what self-service looks like in the era of generative AI: a more proactive servicing model, supported by bots and agents, that is there when travelers need a helping hand.
The right personalization
Explore how to set up a conversation orchestration framework to interpret customer signals and guide subsequent interactions seamlessly, including how United tailored them to the customer profile, behavior, current channel, and pain point.
The right partnerships
See how strategic partnerships help United monitor and harness real-time signals, integrate them directly into the conversational journey, and take action when it matters most.
Meet the speakers
Angelica Zdanewicz
Sr. Manager, Contact Center Channel Strategy – United Airlines
Danielle Harvey
Global VP, Head of Travel & Hospitality Strategy – Quantum Metric
Ryan Saunders
Director of Independent Software Vendor Alliances – LivePerson