on-demand WebinarFrom ATMs to AI: A digital banking journey with Fifth Third Bank
Fifth Third Bank’s digital banking virtual assistant Jeanie, delivers a 95% accuracy rate. Learn how their AI agent enhances customer experiences and operational efficiency, creating a new financial services industry standard for customer service.
Original Broadcast: August 20, 2024
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Growing digital banking services
Discover how Fifth Third developed their sophisticated virtual assistant, Jeanie, which accurately understands over 150 customer intents and 30,000 phrases, achieving a 95% accuracy rate.
Watch nowWhat we’ll explore
Building blocks for empathetic AI bots
Fifth Third started developing their online and mobile banking bot by analyzing 6 months of conversations to determine the top banking industry customer intents and focusing on the current agent process.
Agent tools that deliver
Learn how using the Agent Private Message functionality and refining the pre-defined content library ensured accuracy for customers while drastically improving the agent experience.
Where does the digital transformation stop?
See their vision for enhancing today’s CX and customer satisfaction, including what’s going live in the near future. (Hint: expansion is on the horizon for Jeanie and online banking services.)
Meet the speakers
Alex Henline
AI / LLM Product Manager – Fifth Third Bank
Maia Capello
Product Marketing Manager – LivePerson
Join us to learn how AI done right can help any industry
.