On-demand WebinarConversational Intelligence: Measurable results via better listening
Join Opus Research, GoDaddy, and LivePerson as we discuss how to unify data across communication channels, uncovering the patterns and insights needed to take action.
Original Broadcast: December 6, 2022
Connect the dots with holistic conversational intelligence
Brands understand that if they are not delivering great customer experiences (CX) across digital and voice channels, it is an existential threat. And data-driven brands understand that they can’t manage what they don’t measure. In order for organizations to be resilient, they must effectively manage this tango between digital and voice with holistic analytics across all types of conversations.
Whether they text or talk, businesses across multiple industries, from financial services to retail, streamed entertainment, and healthcare, have found ways to uncover conversational patterns and customer insights from every interaction and put it to use to improve business outcomes in measurable ways. Watch this recorded webinar to learn how to go from collecting pure data to understanding and acting on what you learn.
This conversational intelligence discussion uncovers…
The “why” behind the data
Examine real-world case studies and high-impact use cases for conversational intelligence
The “how” in what to do next
Explore tools that generate meaningful measurements of business outcomes, including how to spot previously undetected issues to glean insights.
New strategies to consider
Leverage analytics to determine automation and self-service opportunities.
Meet the speakers
Katie van Zyl
Senior Director – GoDaddy
Emily Nave
Director of Product, Conversational Intelligence – LivePerson
Dan Miller
Lead Analyst & Founder – Opus Research
Derek Top
Senior Analyst & Research Director – Opus Research