VIRTUAL PRODUCT LAUNCH: On demandSpark a digital transformation
Personalized interactions don’t have to be a thing of the past. Give each and every customer the experience they deserve with our new omnichannel conversation solutions. Learn how to deliver seamless connections between your AI and human agents, voice and messaging channels, and the enterprise systems you know and love.
Original Broadcast Date: May 23, 2024 | 13:00 (1:00 PM) AEST/BST/EST
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Time to connect
It’s time to shift the conversation
A recent survey found that 85% of consumers want brands to create personalized connections with them. But when those businesses fail to recognize them or force them to repeat themselves or worse — deliver generic, automated answers — customers will take their business elsewhere. The fact is, connected channels deliver connected experiences. And this edition of Spark is all about making those connections better.
Product launches
Shift to a digital-first customer experience
Join us virtually to discover new, more efficient ways to engage customers, from effortlessly integrating your tech stack to intelligently orchestrating large language models (LLMs), bots, and agents across voice and messaging channels with our open platform, the Conversational Cloud®. Take a peek at just a few new capabilities you’ll learn more about:
BYO LLM + bots
Maximize investments with LivePerson as the connective tissue for your customer conversations. Connect any large language model to the Conversational Cloud and instantly set up bots from IBM Watson, Google Amazon Lex, and more with out-of-the-box connectors.
Purpose-built AI agents
Increase efficiency faster than ever with new AI agents. From routing customers to the right AI or human agent to simplifying how you gather customer information, it’s all possible in a matter of weeks.
Voice capture + management
Capture voice data faster and analyze it in our all-new voice dashboard for a truly unified view of the customer, enhanced with the new ability to manage voice conversations alongside messaging.
what you’ll learn
Agenda
Dive into the Connect phase of LivePerson’s Conversational Flywheel™ with a full slate of virtual programming on how to deliver the connected experiences and personalized interactions customers expect, including how to win with our newest products.
Join LivePerson CEO John Sabino, CMO Ruth Zive, and product leaders Joe Bradley and Linh Tran as we unveil our vision for the future of connected customer conversations.
Even in a digital-first world, there will always be a place for voice conversations. Hear how LivePerson is partnering with the industry’s leading CCaaS, UCaaS, and call center providers to deliver a best-of-breed omnichannel experience for your agents and customers. You’ll learn about our strategic partners and AI-powered voice solutions at every phase of the Conversational Flywheel.
Conversations aren’t just about customer care — they’re the most personal and proactive way to reach and engage consumers throughout their journey with your brand. Learn how to leverage the power of conversations — and your connected customer data — to drive personalization and revenue across channels, starting with your own website and mobile app.
Who you’ll hear from
John Sabino
Chief Executive Officer – LivePerson
Joe Bradley
Chief Scientist and SVP of Data Science & ML – LivePerson
Ruth Zive
Chief Marketing Officer – LivePerson
Josh Mueller
Chief Marketing Officer and General Manager – Avaya
Linh Tran
VP, Product – LivePerson
Sean Pinegar
VP, Product Strategy & Innovation – LivePerson
Jed Reinitz
Sr. Director, Technical Product Management – LivePerson
Kevin Wordon
Director of Strategy & Solutions Consulting – LivePerson