Case Studies
Powering asynchronous messaging for one of the world’s leading HR services platforms
Conduent’s Human Resources and Learning Solutions provides the most comprehensive suite of digitally-enabled HR offerings in the industry, serving one-third of Fortune 100 companies across 80 countries. Conduent’s digital platform offers a compelling and personalized experience that improves both the workforce experience and companies’ operational efficiencies by 30-40% on average. The addition of AI-powered asynchronous messaging was a no-brainer.
Over 400 of Conduent’s client center support representatives now use LivePerson’s Conversational Cloud to manage these web-based messaging interactions with their customers’ employees and retirees at 2-3X the efficiency of representatives in traditional voice channels.
Driving efficiency with humans and AI
20,000
interactions per month
2-3x
the efficiency of voice channels
3 min
avg resolution time with bots
“LivePerson’s Conversational Cloud makes it easy for us to make adjustments to campaigns as required, allowing Conduent to be highly responsive and agile which is critical to our success — especially during the turbulence of 2020.”
~ Neil Rixe, Director of Technology