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Case studies

Capitec: Pioneering a revolution with conversational AI in banking

Case studies

Why PMI shifted 88% of phone and email conversations to messaging channels

Case studies

Open Universities Australia: Tripling lead qualification with generative AI agents

Case studies

SportPesa’s winning bet on a customer experience digital transformation

Case studies

Najm’s customer experience transformation with WhatsApp

Case studies

Improving insurance customer engagement: How Zurich UK was able to streamline the claims process

Case studies

How Frost Bank maintains a 91% CSAT with 24/7 human customer support

Case studies

EDF: Leading digital transformation in the energy industry

Case studies

Elevating the customer experience: How Mouser Electronics blends human touch with customer service bots

Case studies

Mindvalley’s managed contact center transforms customer service

CASE STUDIES: ASSIST & AUTOMATE

Empowering chatbot customer support with generative AI

Case studies

Building easy, effortless, and personalized digital customer experiences with The RealReal

Case studies

Fast-track to value: LivePerson Voice bot AI delivers for TGH Urgent Care

Case studies

The sound of success: Conversation intelligence keeps Sweetwater’s data safe and actionable

Case studies

KDDI boosts customer satisfaction to record high

Case studies

South African insurer, Legal&Tax, transforms customer experience with AI business assistant and agent tango

Case studies

Efficient customer communication: How Azul Airlines reduced the customer service queue by 84%

Case studies

All-in on AI for customer service

Case studies

Global health insurance leader Bupa increases customer satisfaction with digital engagement strategy

Case studies

ConsenSys, creators of cryptocurrency wallet MetaMask, automate customer engagement and manage rapid business growth with LivePerson

Case studies

Transforming SKY’s support team with messaging and chatbot automation

Case studies

Building Virgin Media’s conversational selling machine

Case studies

Betcris (TV Global) partners with LivePerson to train world-class Spanish NLU

Case studies

Powering asynchronous messaging for one of the world’s leading HR services platforms

Case studies

Ecommerce transformation: Brick-and-mortar bridal store turns ecomm superstar

Case studies

HSBC goes Conversational with intelligent automation

Case studies

How Delta Dental of Washington uses voice analytics for digital transformation

Case studies

How Avantive Solutions improved sales efficiency, conversion rates, and more with call center voice analytics

Case studies

Access to call data helps Wayfair increase agent productivity the equivalent of 38 employees

Case studies

Transamerica boosts user adoption and secures $3.2M in incremental new revenue per year with Tenfold

Case studies

The world’s first Conversational Bank

Case studies

How Open Universities Australia pioneered lead generation using conversational messaging

Case studies

David’s Bridal uses Conversational Commerce to help customers plan the event of their dreams with ease

Case studies

Global insurance partner uses WhatsApp to deliver premium patient assistance services

Case studies

Ferris State’s admissions office works smarter with data unification through Tenfold

Case studies

Conversational AI for banking: RBS creates a mobile experience that enables more connected consumers

Case studies

The CMI Group makes debt collection friendlier and more efficient with SMS messaging

Case studies

Bankwest drives digital customer service CSAT to 93% with in-app messaging

Case studies

Sky UK actions its vision for telecom customer service: “Believe in better”

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