ReportHow consumers view bots in customer care
Learn what 5,000+ consumers in 6 markets worldwide thought in 2017 about their experiences using AI and bots and the channels they prefer to use for customer service.
In April 2017, LivePerson commissioned a survey of 5,002 global consumers ages 18 and older who had used a bot to connect with customer service 3 or more times within the previous year. Read the full report to learn how messaging and AI-powered bots can play into customer satisfaction, from wait times to perceptions, bot vs. human preferences, and more.