In the News
LivePerson wins Best Business Intelligence Solution and more at the 2024 Stevie® Awards
LivePerson, the enterprise leader in digital customer conversations, was honored with 3 new awards at the 18th annual Stevie® Awards for Sales & Customer Service:
- The 2024 Gold Stevie Award for Best Business Intelligence Solution
- The 2024 Bronze Stevie Award for Best Contact Center Solution
- The 2024 Bronze Stevie Award for Achievement in Customer Experience (LivePerson’s partnership and integration with Afiniti was recognized here for helping enterprises improve how they pair agents and customers to provide a better, more customized experience.)
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, across 44 nations and territories, were considered in this year’s competition. These awards for our business intelligence solutions and customer experience add up to LivePerson’s 15th Stevie win overall.
“The high scores given the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them. We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”
~ Maggie Miller, Stevie Awards president
Why business intelligence tools are key today
“Data is an enterprise’s most valuable asset, but for too long, enterprises have struggled to analyze and draw insights from conversational data across voice and messaging channels — and across both human and AI-led conversations,” said John Sabino, CEO of LivePerson. “We’re proud to have earned the Gold Stevie for Best Business Intelligence for helping our clients unlock the ROI of their conversational data through our Conversational Intelligence suite.”
LivePerson’s business intelligence software — the Conversational Intelligence suite — is based on decades of expertise helping brands improve digital engagement and informed by billions of real customer interactions. It helps brands identify trends, cost savings, and growth opportunities by turning raw data within customer conversations into actionable insights. This data analysis enables business users to better understand customer behavior and wants, measure key performance indicators, and continuously improve across multiple data sources and communication channels. Beyond optimization and personalization, Conversational Intelligence can also uncover new revenue opportunities to transform your business.
Ready to learn more?
To learn more about LivePerson’s advanced analytics and award-winning solutions for connected customer conversations, join the company’s May 23, 2024 virtual Spark product launch event.