Expert GuideConversation Design best practices for customer journeys

Conversation Design, a vehicle for Conversational Commerce, is transforming the way organizations communicate with consumers. Conversational Commerce involves a messaging solution that helps businesses connect with consumers on platforms they already use – like SMS, Facebook Messenger, and WhatsApp – and, often, AI assistance in the form of chatbots. Read through LivePerson’s expert guide on how to design automated conversation flows for the best results.