mESSAGING CHANNEL INTEGRATIONsWhatsApp integration made easy for better customer engagement
The world’s best Conversational AI meets the world’s most popular messaging app. Hundreds of leading brands trust LivePerson for messaging on WhatsApp Business accounts.
Reduce call volume with a LivePerson + WhatsApp integration
Shift nearly 50% of your call volume to your WhatsApp phone number, simply by giving the option to “press 1 to start a WhatsApp conversation.” Our fully integrated AI-powered WhatsApp chatbots can:
• Route incoming messages for a faster response
• Access conversation history
• Manage all WhatsApp messages — and customer interactions from multiple channels — from the AI-powered Conversational Cloud®.
Engage proactively with promotional messaging tools
Over 75% of shoppers want the option to securely message with a business. Use the Conversational Cloud and our WhatsApp integration to give them what they want. Build brand loyalty and re-engage with consumers by sending targeted, business-initiated service or marketing messages about promotions, offers, and campaigns at scale.
Boost customer satisfaction with smarter, streamlined messaging
Our LivePerson-powered WhatsApp button on product, service, and shopping cart webpages lets consumers ask questions and get support before making a purchase. From proactive shipping and purchase updates to appointment and payment reminders, we’ll simultaneously help you boost customer satisfaction and build your WhatsApp users opt-in base for future campaigns.
Improve conversion rates with Conversational Ads
Transform low-converting landing pages into Conversational Ads that inspire user-driven messaging on WhatsApp, managed through the Conversational Cloud. LivePerson’s AI-powered customer engagement tools help your agents create highly personalized messages that increase both sales and average order value.
Get the results that matter for your business with LivePerson’s WhatsApp integration
WhatsApp Business performed higher than any other communication channel with 94% CSAT, 70 NPS, and 2x agent efficiency compared to voice.
Built a conversational selling machine to optimize digital sales-assisted conversions while improving CSAT to 86% across all sales journeys.
O2 (Telefónica UK) launched Conversational AI with our WhatsApp Business integration to support their sales operations. With a WhatsApp chatbot routing conversations, CSAT soared to over 80%.
Leveraged Conversational AI to accelerate its move to messaging on the WhatsApp Business platform and saw a 129% increase in messaging volume within a few months.
Increased agent efficiency by 18% by integrating WhatsApp Business for faster, higher-quality patient service.
Unlock the full potential of WhatsApp Business with award-winning conversational AI
Get the guide
An expert guide to building your WhatsApp conversation strategy
We analyzed millions of anonymized conversations and found that the majority can be automated on WhatsApp with AI-powered chatbots. Learn more about this automation and the conversational commerce and care options available with LivePerson’s WhatsApp integration.
Get the guide
Scale with automation
Automation is essential to scaling a messaging strategy
We will help you understand the most popular consumer intents and how well you’re fulfilling them, so you can build an AI-powered WhatsApp chatbot that works together with your human experts to generate leads, drive sales, and build loyalty.
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Build bots
Bot building made easy for WhatsApp conversations
We believe in Conversational AI that’s built in the contact center, not the lab. So we enable non-technical staff to build chatbots that fulfill your consumers’ inquiries at scale…and work on channels beyond your WhatsApp message templates. Conversation Builder offers a point-and-click interface with a guided assistant that walks users through the creation of automated conversations.
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