LIVEPERSON Voice AISay hello to a modern voice experience, goodbye to IVRs

Frustrating IVR systems need to die. Nobody — nobody — has a good experience with an IVR. Call interactions should be powered by generative AI and large language models, in a safe way that delivers fair, equal access. LivePerson Voice AI makes that possible.

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Integrate with other Voice solutions

Death to the IVR with safe, scalable Voice AI

illustration of voice ai technology leveraging artificial intelligence to understand and mimic human speech

Advanced voice technology integration

Boost satisfaction with AI-powered voice bots

Transform your contact center by automating personalized calls across all channels, creating seamless and efficient customer experiences that cater to individual needs, while reducing wait times and increasing agent retention, all integrated into your existing voice telephony.

Call LivePerson voice bot Elpi to discover our products and solutions

1-844-674-ELPI (1-844-674-3574).

LLM-powered voice automation

Elevate voice experiences with state-of-the-art language models

Integrate large language models (LLMs) with other backend systems to enhance voice bot personalization, delivering warm, natural, and efficient interactions that bolster brand loyalty. LivePerson LLM voice bots empower your customers to effortlessly navigate through complex tasks with ease.

voice ai analytics dashboard illustration for our omni channel solutions that incorporate voice and messaging data

Voice AI Analytics optimization

Master voice bot performance with in-depth analytics

Improve bot performance and understand your customers, prospects, and employees with comprehensive call center voice analytics and transcriptions. Gain valuable insights to refine your automation strategy, ensure consistent performance, and provide exceptional service across all touchpoints.

Use cases for LivePerson Voice AI

For shipment trackers

Order status

Deploy voice bots to assist customers with ordering products, like providing information about shipping and delivery options, as well as tracking orders.

For support seekers

Ticketing & escalations

Provide 24/7 customer support that’s both quick and efficient by integrating voice bots into your current customer experience tools, such as Zendesk.

For trust builders

Product recall

Streamline product recall messaging by using AI voice bots to ensure prompt and effective communication with customers.

For deal hunters

Pricing & quotes

Empower customers to easily understand pricing, get quotes, make changes, and configure payments — all via voice.

For savvy Searchers

Provider search

Automate provider searches and recommendations with voice bots that deliver fast and accurate information.

For punctual planners

Appointment scheduling

Connect to scheduling systems and provide options for customers to schedule an appointment via voice, then receive a confirmation via messaging to transition to digital.