Report centerMeasure your CX transformation with unified conversation analytics
Turn conversation data into actionable intelligence with real-time, user-friendly analytics. Whether you’re looking to optimize conversational AI at scale or drill down into individual customer conversations, Report Center gives you the insights you need to improve agent and customer experience while proving ROI for your business.
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See what matters most with conversation analytics
Don’t just tell your C-suite about improving customer service, agent productivity and customer sentiment — show them.
Understanding your customers is the first stage of the Conversational Flywheel™ and the key to contact center transformation, which is why Report Center is available for every LivePerson customer. When you need even deeper intent analysis and voice analytics, add on Analytics Studio.
Analyze and then act
Measure, improve, and iterate to supercharge agent productivity and customer satisfaction.
GenAI & Copilot optimization
Upskill your agents with LivePerson’s AI Copilot tools, speeding up time to resolution and improving customer experience. Then use Report Center to see those benefits come to life with agent efficiency charts, skills drill-downs, and NPS and CSAT scores.
Agent operations
Understanding agent performance is crucial to contact center success. Report Center gives contact center managers real-time conversation analytics for quality assurance and agent performance metrics across skills to help coach agents and maintain brand standards for every customer conversation.
Self-service bot performance
See chatbot performance at a glance or drill down into conversation flow, customer satisfaction, and number of transfers by segment. Report Center gives you the tools to improve the self-service customer journey and optimize transitions to assisted-service.
How brands use Report Center to understand and impact ROI
Customer interactions shouldn’t happen in a vacuum. Without conversation analytics, brands have no idea what levers are improving or needlessly frustrating the customer experience. Report Center makes it easy for you to level up.
Align digital channels with business goals by moving the needle on customer satisfaction and agent efficiency.
Consolidate conversational data from agents, bots, GenAI tools, and customers in reports that measure key indicators like customer sentiment, intent, operations, and CSAT.
Continuously iterate and optimize with meaningful insights that are friendly for fast-paced business users and data-driven analysts.
“We have strived to be innovative-first. Our commitment to be part of our customer journeys through LivePerson’s innovative services remains unmatched. This is in line with our core values to invest in best-in-class technology that provides the most benefits to our customers and to our Customer Service teams that support and interact with the customers on a daily basis.”
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