AI agent assistAI Copilot: Your CX sidekick
Supercharge your contact center agents with generative AI agent assist tools, built for humans and proven to deliver ROI. Safely enhance agent productivity and customer satisfaction with LLM-powered suggestions, summaries, translations, and more.
Get a demoAI-powered tech = real-time agent results
A top 5 European telco boosted agent productivity with Copilot
• 7-minute decrease in conversation duration
• 5-point increase in NPS
• Expedited ramp time for new agents
A large retailer boosted agent productivity with Copilot
• 83% usage rate by human agents
• 60% savings on overall customer support budget
Copilot Assist
• 7 minute decrease average response time
• 5pt increase in NPS
AI Data Collection Agent
• 245% lead qualification improvement
• 6 sec average response time
Read OUA’s storyEmpower superhuman agents to save the day
with generative AI agent assist
Copilot Assist
Empower both your voice and messaging agents with LLM-crafted conversation responses for rapid resolution. See improvements in agent satisfaction, reduced handle times, and overall improved efficiency.
Copilot Rewrite
Enhance customer experiences with clear, grammatically correct, and branded communications. Setting the bar for exceptional customer communications begins right within the agent workspace to improve customer experience and streamline agent efficiency.
Copilot Summary
Eliminate customer repetition, improve first response time, reduce average response time, and improve record keeping across voice and messaging. Contact center agents get a brief recap of previous customer conversations handled by either human or virtual agents before they are transferred. Easily see customer questions, concerns, and key problems with these AI-powered summaries.
Copilot Translate
Remove language barriers with this real-time agent assist capability. No matter where your human agent is around the globe, they (and your customers) can speak in their native languages as messages are translated in real time.
