Understand your customersAccelerate contact center transformation with Conversational Intelligence software
Everyone tells you to invest in AI, but without proper intelligence, AI is just artificial. Harness your conversational analytics to drive customer insights, cost savings, and growth.
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Understand your customers, accelerate your conversational journey
Built on one of the world’s most extensive customer datasets, our Conversational Intelligence software turns your customers’ words into actionable data — and dollar signs for your business.
These analytics power the entire Conversational Flywheel™, from understanding your customer intents, to connecting to the right channels and systems, to assisting your team with the right tools and insights, to truly intelligent automation that drives continuous improvement.
LivePerson’s Conversational Intelligence software
Invest in AI confidently with LivePerson’s conversational intelligence platform software, improving the customer experience with better understanding.
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Generative Insights
Generative Insights delivers conversational insights via an LLM-powered, conversational experience — putting the latest generative AI technology to work for your team.
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Report Center
Report Center offers out-of-the-box reporting capabilities that help brands measure beyond chat transcripts, showing how their conversational AI and human-powered conversations are performing across channels.
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Analytics Studio
Analytics Studio converts the content of your phone calls and messaging customer conversations into actionable data, allowing you to have a deeper understanding of customer behaviors, preferences, and signals across channels.
