Certified ProfessionalConversational NLU Expert

Intents are the foundation of Conversational AI and a necessary component of an automated messaging program. LivePerson provides powerful tools to help you create a robust intent domain. After this course, you will be able to use LivePerson’s intent tools to create, train, troubleshoot, and implement a high performing intent domain for your business.

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By the end of this course, you will be able to:

Understand NLU and intents

Understand the power of intent-driven businesses and be able to explain the natural language understanding workflow.

Work with intents

Create and test your intent domain in Intent Manager.

Optimize intents

Evaluate, tune, and deploy your domain.

Grow your intents

Analyze and discover new intents.

Prerequisites

Participants must have a strong understanding of the inner workings within their own company
Participants must have prior knowledge of their company’s systems, policies, and procedures
Participants are familiar with the Conversational Cloud implementation and their company’s conversational commerce goals

Bot Manager, Telco Industry

“The step by step on how to utilize Intent Manager is useful for building a baseline to understand and explain the tools we have available as well as continuously improving our setup.”

Self-paced for your learning convenience

Course Duration: This self paced e-learning course is approximately 4 hours. In order to earn your badge, the course must be completed within 30 days of the participant starting it.

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