LIVEPERSON InstituteUnlock the full potential of conversational commerce
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LivePerson Institute:
Your key to conversational commerce expertise
LivePerson Institute offers in-depth training and certification courses for professionals who manage messaging programs on Conversational Cloud, LivePerson’s conversational AI platform.
Learn from recognized experts and practitioners
Gain knowledge and skills that you can apply immediately
Join a network of experts from the world’s most innovative brands
LivePerson Institute offers a comprehensive curriculum to help you develop expertise in AI-powered conversational commerce and messaging
Certified Professional
Conversational NLU Expert
Intents are the foundation of conversational AI and a necessary component of an automated messaging program. LivePerson provides powerful tools to help you create a robust inten…
Course detailsCERTIFIED PROFESSIONAL
Conversational Operations
Conversational Operations builds a sound understanding of core KPIs and what great looks like for asynchronous messaging and getting the most out of conversational AI. Built by …
Course detailsCERTIFIED PROFESSIONAL
LivePerson Messaging Foundation
The LivePerson Messaging Foundation course is designed to allow participants to gain the understanding, knowledge, and skills to be a successful part of the messaging project tea…
Course details
Certified Specialist
Conversational Design
Conversational Design is about helping the consumer navigate the conversation. This course will give you the tools to evaluate and optimize the conversations in order to provide…
Course detailsCERTIFIED SPECIALIST
Conversational Engineering
Conversational Engineering is about implementing real-world bots based on the engineering and orchestration of conversations to serve your consumers’ goals. This hands-on, tec…
Course detailsWhat our participants say
“Overall great course, for an introduction to the Conversational Cloud and LivePerson users”
The pace and knowledge was good. Paul was very helpful in answering our questions and asked us questions and structured our thinking
“Really enjoyed it & was very useful. I hope there is further training similar to this :-)”
“LivePerson Institute brought to my team the knowledge, expertise, and tools to optimize and scale the messaging programs in our company’s projects. Looking forward to attend the next course!”
“LivePerson certification really helped me to gain perspective in our messaging programme. It gave me loads of ideas that I can’t wait to implement”.
“Excellent training course. Right pace, right level”
The world’s most innovative brands use LivePerson to power conversational commerce
