Glossary

Choose your industry term

• Adaptive systems

• Agent: active agent , idle agent , autonomous agents

• Artificial intelligence (AI)

• AI automation platform

• AI bias

• AI bot

• AI ethics

• AI hallucination

• AI talking bot

• AI text to voice

• AI voice app

• Algorithm

• API

• Big data

• Boolean search

• Chatbot

• Chatbot agencies

• Chatbot AI

• Cloud Contact Center as a Service

• Cluster

• Cognitive computing

• Computer vision

• Conversational analytics

• Conversational interfaces

• Customer communications software

• Data mining

• Data science

• Deep learning

• Emergent behavior

• Enterprise AI platform

• Federated database

• Generative AI

• Guardrails

• Hyperparameter

• Image recognition

• Intent detection

• IVR (interactive voice response)

• Large language model (LLM)

• Limited memory

• Machine learning

• Messaging AI

• Multi-modal models

• Natural language processing

• Natural language understanding (NLU)

• Neural network

• Sentiment analysis

• Speech recognition

• Speech synthesis markup language (SSML)

• Structured query language (SQL)

• Text to audio

• Text to speech reader

• Text to speech software

• TTS generator

• Voice generator

• Voice to text software