Events Calendar

bot on screen illustrating new generative AI for customer service function

Global: webinar

GenAI and the new customer service operating model: Transforming roles, structures, and performance

April 10, 2025

10:00 AM EDT

Join BCG, Outsource Consultants, and LivePerson to explore how leading organizations are rebuilding existing contact center service operations from the ground up around generative AI. Experience how systematic operational changes and new team architecture can unlock productivity improvements of up to 80%, compared to the 15-30% many brands achieve today.

Register now
Teaser slide for how AI can assist in improving customer experience in healthcare journeys

GLobal: Virtual AI solutions lab

Be there or be square.

April 15, 2025

10:00 AM ET

Join our experts for real-life demos of how AI-powered conversations and automation are redefining and improving customer experience in healthcare — including healthcare providers, insurers, and digital health platforms. Discover how AI enhances every customer touchpoint, from improving engagement to streamlining workflows and empowering healthcare professionals to build lasting trust.

Register now

NA: Tradeshow

CCW Executive Exchange: BFSI

April 24 | 4:45 PM

Kansas City, MO

Join us at the BFSI Exchange and don’t miss our special presentation with PNC Bank on April 24th. We’ll explore how PNC is redefining digital engagement with LivePerson, driving deeper customer relationships and loyalty while maintaining the highest standards of security, compliance and human connection.

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