LeadershipMeet the people behind LivePerson

John has served as LivePerson’s CEO since January 2024. Before LivePerson, he served as Chief Customer Officer of VMware, where he led the company’s 7,000 person global customer success organization, growing revenue to $1.3 billion and overseeing customer experience for more than 350,000 customers. Previously, John served as Chief Customer Officer of Splunk, where he oversaw customer experience for Splunk’s more than 18,000 customers and a revenue stream of over $950 million, and as Chief Operating Officer of GE Digital, where he led operations and oversaw strategy, go-to-market, and technology infrastructure.

John started his career as a captain in the United States Army and has held executive roles leading commercial operations and strategic initiatives at GE Capital and NBC Universal. He holds an MBA from USC’s Marshall School of Business and a BS from the US Military Academy at West Point.

John previously led the development of automations and machine learning to support strategic decision-making and predictive analytics as LivePerson’s SVP of Quantitative Strategy.

Prior to LivePerson, he pioneered approaches for transforming third-party data exhaust into investment signals as Co-Founder and Chief Product Officer of Thasos. John also served as Portfolio Manager for a systematic equities strategy at an NYC-based hedge fund. His previous financial services experience includes executing leveraged finance transactions at Credit Suisse and building automated equity surveillance systems to detect suspicious trading activity at the New York Stock Exchange.

John holds an MBA from MIT’s Sloan School of Management, a JD from Chicago-Kent College of Law, and a BS from the University of Central Florida.

Before joining LivePerson, Jeff served as a partner at KPMG LLP and held senior finance and accounting roles at Crowdstrike Holdings and Stripe, where he drove innovation, optimized finance and accounting operations, and coached high-impact teams. He currently serves as a Board Member and Audit Committee Chair of Alternative Family Services.

Jeff is based in the San Francisco bay area and earned his B.S. in Accounting and B.A. in Business Administration and Economics from the University of Redlands. He is a certified public accountant.

Prior to joining LivePerson, Monica served as VP, general counsel of Nuance Communications, Inc., a leading provider of speech recognition software. Previously, Monica was associated with the law firms of Wilson Sonsini Goodrich & Rosati in Palo Alto, CA, and Willkie Farr & Gallagher in New York, NY.

Monica holds a BA from the University of Pennsylvania and a JD from Boston University School of Law.

Prior to LivePerson, Sandy served as Chief Revenue Officer for SADA, where she led the largest go-to-market transformation in the company’s history. Previously, she led VMWare’s $10 billion partner ecosystem and commercial business, served as executive vice president and general manager at both Rackspace and HERE Technologies, and held leadership positions in digital transformation, business transformation, and sales at Cisco for over fifteen years. She has led multiple outcome-based, go-to-market models that transformed how organizations sell and partner, deliver customer value, achieve above-market growth, and scale.

Sandy is based in the Chicago area and earned her B.A. in Economics and Psychology from Lake Forest College.

Over the past two decades, Meeks has led winning customer-centric organizations at high-growth companies, including building and scaling both pre-sales and customer success teams. Most recently, he served as Senior Vice President, Customer Success at VMware, where he led a 1,400-person global success organization. During Meek’s tenure, VMware achieved annual recurring revenue of over $4 billion and double digit improvement in gross retention rates.

Prior to VMware, Meeks led customer success, experience, and renewals organizations in roles including Vice President, Customer Success at DocuSign, Chief Customer Officer at Apptio, and Vice President, Global Customer Success and Renewals at Splunk, where he drove double-digit improvement in both net and gross retention rates. He has also served as a consultant to chief customer officers and leadership teams at the world’s top enterprises — working hand-in-hand with them to develop highly effective customer experience roadmaps — including as a member of the Strategic Advisory Board at Gainsight, the world’s leading customer success platform.

Chris comes to LivePerson from Vonage, where he guided product, business strategy, and execution for the Global Apps business, which included UCaaS, CCaaS, and Conversational AI. Before that, Mina was Head of Voice and VP of Product and Engineering at LivePerson where he led LivePerson’s voice initiatives, including the acquisition of Tenfold, Voicebase, AI Foundation, and delivered Voice AI. Prior to that, he held leadership roles at RingCentral and several startups.

Chris is based in Saratoga Springs, NY, and earned a BS in Biomedical Engineering from Lehigh University.

Previously, he led LivePerson’s global partner ecosystem. Prior to LivePerson, Dan co-founded Tenfold, where he served as Chief Operating Officer and led sales, marketing, partnerships, and corporate strategy. A leading integration platform in the customer engagement space, Tenfold was acquired by LivePerson in 2021. Dan also served as Chief Operating Officer for Xperience Real Estate, an early innovator in the digital real estate brokerage market. He currently serves on multiple advisory boards for early- to mid-stage SaaS companies.

Dan is based in Austin, Texas and earned his B.A. in Political Science and Economics at the University of Oregon.