Kristen Howell

Senior Machine Learning Engineer

Kristen Howell is a machine learning engineer with a PhD in Computational Linguistics from University of Washington. She is currently the Senior Machine Learning Engineer at Kensho Technologies. Prior to that, she was a Manager of Data Science and Machine Learning at LivePerson.

Recent blog posts

illustration of real-time agent assist tools in the contact center, featuring an agent desktop where AI will prompt agents with real-time guidance on answering customer conversations like returning items

Article

How to discover the ROI of real-time agent assist AI tools

Kristen Howell • 9 minutes

Illustration of language technology for chatbots expanding to support global needs

Article

Expanding language technology to support global needs

Kristen Howell • 6 minutes

Self-learning artificial intelligence is secure

Article

What’s in a name? Exploring demographic bias in data privacy tools like PII masking

Courtney Mansfield • 10 minutes