LIVEPERSON History of AI innovation27+ years building trust with innovative enterprise AI
Follow LivePerson’s evolution from digital conversation pioneers to enterprise AI leaders, creating meaningful customer connections and delivering superior business outcomes through responsible AI innovation built on a foundation of trust.
LivePerson’s history of AI innovation
Milestone 1
Revolutionizing digital communication
LivePerson transformed the traditional process of online communication with the invention of web chat and asynchronous messaging, establishing deep connections with customers across all industries. This pioneering approach created an unprecedented repository of conversational data, setting the foundation for our AI-driven future while establishing LivePerson as a valued partner for enterprise digital transformation.
milestone 2
Harnessing the power of data-driven intelligence
Recognizing the potential of rich conversational data, LivePerson developed sophisticated data analytics and machine learning capabilities to transform how enterprises understand their customers. Our groundbreaking Meaningful Automated Conversation Scores (MACS) ensured businesses could deliver personalized, reliable experiences at scale while maintaining high standards of quality and transparency.
milestone 3
Launching enterprise-grade conversational AI tools
The 2016 launch of LiveEngage (later renamed Conversational Cloud®) marked a turning point in conversational AI tools for enterprises. Built with security, reliability, and responsible development at its core, the platform introduced innovative features like real-time sentiment analysis, intuitive bot creation tools, and agent assistance technology — all designed to enhance efficiency and build authentic consumer-brand relationships.
milestone 4
Advancing AI systems with purpose and vision
LivePerson has strategically enhanced its AI capabilities through thoughtful acquisitions and pioneering in-house developments in natural language processing, understanding, and large language models. This commitment to responsible AI innovation has established a robust conversational design framework that transforms how enterprises connect with consumers in a digital-first world.
The path ahead: Enterprise AI for the modern age
Today’s technology landscape demands solutions that deliver both innovation and reliability. LivePerson continues to lead with purpose-built enterprise AI that drives meaningful outcomes — from operational efficiency to customer satisfaction — while prioritizing customer success.
Explore generative AI advancesAI innovation timeline
1997
LivePerson transforms digital communication by pioneering web chat technology.
2002
Introduces proactive web chat with intelligent targeting based on customer behaviors.
2012
Expands capabilities through strategic acquisitions of NuConomy and Amadesa, establishing early foundations in analytics and machine learning.
2013
In-house engineering team enhances the platform with advanced Predictive Intelligence Targeting.
2015
Revolutionizes mobile messaging capabilities for enterprises.
2016
Launches comprehensive conversational AI platform focused on enterprise trust and security.
Learn more about Conversational AI
2018
Strengthens AI offerings through strategic acquisitions of BotCentral and Conversable.
2019
Introduces Intent Manager, significantly advancing natural language understanding capabilities.
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2021
Expands portfolio with acquisitions of e-bot7 and VoiceBase, enhancing conversational AI and voice analytics solutions.
Explore Analytics Studio
2023
Unveils enterprise-grade AI applications with enhanced safety and equality in generative AI and Voice AI solutions.
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2025
Establishes new industry benchmarks for trusted enterprise AI, setting the standard for responsible innovation in connected experiences and conversations.
The proof is in the customers
“We’re transforming the way we do customer care. With the exciting, new technology in messaging and in bots, we’re looking forward to exploring additional ways in which we can better serve our customers.”
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“We are a business that is constantly changing and evolving — always working to improve our customer’s experience. LivePerson has brought us a first-class AI experience, and we know we will do more with the help and guidance of our LivePerson team.”
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“To successfully serve your customers well, you have to be there when they want you, in a channel that the customer wants to use. Our long-term relationship with LivePerson allows us to do that, through every type of messaging, integration of our bot, and many other digital solutions.”
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