resources

Customer Success Stories

Resources by Category

Customer Success Story

Extra Space Storage

100 percent better conversion rate, 95 percent increase in chats, and a 153 percent increase in total sales.
Traeger Wood Pellet Grills
Customer Success Story

Traeger Wood Pellet Grills

Traeger Pellet Grills deploys a Click to Chat and proactive chat invitations for both sales and customer service functions.
Gain Capital
Customer Success Story

Gain Capital

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Customer Success Story

Virgin Atlantic

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Customer Success Story

IBM

"LivePerson helps us put a face on IBM on the internet.”
Customer Success Story

UberGlobal Success Story

Leading Australian cloud services provider UberGlobal improves customer service and increases sales with live chat from LivePerson.
Ted Baker
Customer Success Story

Ted Baker Success Story

With LivePerson’s live chat solution, Ted Baker improved customer service, increased chat acceptance rates, and increased online sales.
Exodus
Customer Success Story

Exodus

Exodus experienced a significantly better conversion rate after implementing LivePerson's live chat solution.
Newark Element14
Customer Success Story

Newark/Element14 Success Story

Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Customer Success Story

Everything Everywhere

Everything Everywhere (EE) of the United Kingdom, improved customer service, raised sales, and increased conversion rates.
Customer Success Story

Mantra Group Success Story

Mantra Group improves the online engagement experience with the help of LivePerson's live chat solution which handles an average of 2,400 chats per month.
Customer Success Story

Beau-coup Video

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
Customer Success Story

Community College of Denver Video

Community College of Denver scales to accommodate twofold increase in enrollment by integrating digital engagement into its call center.
Customer Success Story

Gain Capital Success Story

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Customer Success Story

Intuit Video

Using LiveChat, Inuit was able to connect customers to customer service reps to immediately assist them with purchase.
Customer Success Story

Qwest Video

Qwest communications discusses how LivePeson have helped increase sales, reduce abandonment, and increase conversion rates.
StellarOne
Customer Success Story

StellarOne Video

StellarOne, a large independent commercial bank, uses live chat to securely interact with customers online and in real-time.
Customer Success Story

Extra Space Storage

Extra Space Storage, deploys live chat to optimize the customer experience to tremendous results.
Customer Success Story

The Home Depot

Jason Daigler, Manager of Online Product Management at Home Depot, discusses best practices for creating a variety of campaigns to cater to different customer segments.
Customer Success Story

Extraco Banking Video

Extraco Banks extends its unique and highly effective in-banking customer experience to the digital channel using LivePerson LiveEngage and Jack Henry & Associates.
Customer Success Story

Serco BT Video

The impact of live chat on BT's online conversion rates.
Customer Success Story

AFNI

AFNI has grown into a multi-channel solution with a new generation of customers requiring analytics and innovation, which they are providing by offering LiveEngage as part of their solution.
Customer Success Story

Extraco Consulting

Digital engagement is part of the SWARM Banking® methodology that Extraco Consulting uses when helping banks to retool how they engage with their customers.
Customer Success Story

Eran Gilad, CEO Tracx

Tracx brings digital engagement (LivePerson) into their social media platform and provides actionable insights to expand brand properties and revenue for their impressive list of clients.
Customer Success Story

Adobe Video

Using LivePerson and DemandBase, Adobe was able to leverage information and help create more targeted and proactive chats.
Customer Success Story

Craig Kaufman, MRM Worldwide

MRM's overall offering is enhanced by recommending innovation in technology with predictive analytics from LivePerson.
IPSL
Customer Success Story

IPSL Success Story

IPSL implemented LivePerson’s Keyword lift solution that leverages IPSL’s AdWords data to lift conversion rates and target potential customers.
Intuit
Customer Success Story

Intuit Success Story

Since deploying LivePerson in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
Omni Hotels
Customer Success Story

Omni Hotels Success Story

Omni Hotels offers a "concierge-level" of customer service in a digital environment with LivePerson's live chat solution.
Customer Success Story

Exodus

Exodus improves booking conversions with intelligent online engagement
Virgin
Customer Success Story

Virgin Atlantic Success Story

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
eUKHost
Customer Success Story

eUKhost Success Story

LivePerson's live chat solution helped improve conversion rates and increase CSAT scores.
Customer Success Story

Sunweb Success Story

Personalized messages and offers generate an incremental conversion rate of 35% on average across targeted segments, resulting in a lift in total sales of 14%.
Customer Success Story

Everything Everywhere Video

How Everything Everywhere improved customer service and increased sales with LivePerson.
Customer Success Story

T-Mobile (Netherlands)

T-Mobile delivers exceptional customer experience with digital engagement.
Customer Success Story

Digital Adoption: Help Customers Help Themselves

Digital adoption is accelerating and businesses are rapidly transformed by consumers
Customer Success Story

Protect America Video

Engaging with customers online for support and sales needs is something Protect America has been doing over a decade with the help of LivePerson.
Customer Success Story

Discount Tire Direct

Since deploying LivePerson's LiveEngage platform, Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Customer Success Story

ACFE Success Story

The Association of Certified Fraud Examiners improves service for its 70,000 members and thousands of potential members with live chat.
Home Properties
Customer Success Story

Home Properties Success Story

Potential renters buy into digital engagement.
Toolstop
Customer Success Story

Toolstop Success Story

LivePerson's live chat solution coupled with LivePerson’s Analytic Driven Engagement (ADE) has allowed ToolStop to increase order values and achieve higher conversion rates.
ParceltoGo
Customer Success Story

Parcel 2 Go Success Story

Parcel2Go.com, utilizes LivePerson's live chat solution to track customer care history, while also reducing call volume.
Omni Hotels
Customer Success Story

Omni Hotels Success Story

Omni Hotels offers a "concierge-level" of customer service in a digital environment with LivePerson's live chat solution.
Newark Element14
Customer Success Story

Newark/Element14 Success Story

Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Exodus
Customer Success Story

Exodus

Exodus experienced a significantly better conversion rate after implementing LivePerson's live chat solution.
Beaucoup
Customer Success Story

Beau-coup

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
NDVH
Customer Success Story

National Domestic Violence Hotline

Advocates—for both the NDVH and LoveIsRespect channels—now conduct approximately 8,000 live chat conversations per month with an 80 percent user satisfaction rate.
Customer Success Story

Mercer Community College

Michael Sullivan, Director of MercerOnline at Mercer Community College, discusses how live chat provides customer service to the growing number of online students.
Customer Success Story

Community College of Denver

CCD utilized LivePerson’s live chat solution to improve engagement with students while also reducing call volumes as enrollment was climbing which lead to more inquiries.
Knowledge Ontario
Customer Success Story

AskOntario

Knowledge Ontario, sought to combine and expand their services to students and the general public by providing research assistance by live chat using LivePerson.