Media Campaigns and Upcoming Webinars Four Blocks

Resources by Category

Infographics

The Ideal Online Experience

LivePerson's global survey of nearly 6,000 people reveals what factors lead to satisfaction, a purchase, or abandonment.
Infographics

Holiday Trends: Digital Spending

This shopping season saw the the biggest e-commerce spending day in US history.
Infographics

Holiday eCommerce Trends

It's more important than ever for businesses to be "holiday ready" in multiple digital channels this season.
Infographics

Four Easy Ways to Acquire More Customers

Learn how to increase conversions and intelligently engage with your customers.
Gone in 76 Seconds
Infographics

Gone in 76 Seconds

Today's consumer will wait no longer than 76 seconds to receive help online.
Infographics

The Digital First Generation

Digital Firsts expect 24/7 access to who and what they want, right at their fingertips.
Customer Success Story

T-Mobile (Netherlands)

T-Mobile delivers exceptional customer experience with digital engagement.
Customer Success Story

Everything Everywhere Video

How Everything Everywhere improved customer service and increased sales with LivePerson.
Customer Success Story

Exodus

Exodus improves booking conversions with intelligent online engagement
Customer Success Story

Craig Kaufman, MRM Worldwide

MRM's overall offering is enhanced by recommending innovation in technology with predictive analytics from LivePerson.
Customer Success Story

Adobe Video

Using LivePerson and DemandBase, Adobe was able to leverage information and help create more targeted and proactive chats.
Customer Success Story

Qwest Video

Qwest communications discusses how LivePeson have helped increase sales, reduce abandonment, and increase conversion rates.
Customer Success Story

Eran Gilad, CEO Tracx

Tracx brings digital engagement (LivePerson) into their social media platform and provides actionable insights to expand brand properties and revenue for their impressive list of clients.
Customer Success Story

Extraco Consulting

Digital engagement is part of the SWARM Banking® methodology that Extraco Consulting uses when helping banks to retool how they engage with their customers.
Customer Success Story

AFNI

AFNI has grown into a multi-channel solution with a new generation of customers requiring analytics and innovation, which they are providing by offering LiveEngage as part of their solution.
Customer Success Story

Serco BT Video

The impact of live chat on BT's online conversion rates.
Customer Success Story

Extraco Banking Video

Extraco Banks extends its unique and highly effective in-banking customer experience to the digital channel using LivePerson LiveEngage and Jack Henry & Associates.
Customer Success Story

The Home Depot

Jason Daigler, Manager of Online Product Management at Home Depot, discusses best practices for creating a variety of campaigns to cater to different customer segments.
StellarOne
Customer Success Story

StellarOne Video

StellarOne, a large independent commercial bank, uses live chat to securely interact with customers online and in real-time.
Customer Success Story

Extra Space Storage

Extra Space Storage, deploys live chat to optimize the customer experience to tremendous results.
Customer Success Story

Gain Capital Success Story

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Customer Success Story

Community College of Denver Video

Community College of Denver scales to accommodate twofold increase in enrollment by integrating digital engagement into its call center.
Customer Success Story

Beau-coup Video

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
Customer Success Story

IBM

"LivePerson helps us put a face on IBM on the internet.”
Customer Success Story

Virgin Atlantic

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Gain Capital
Customer Success Story

Gain Capital

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Customer Success Story

Intuit Video

Using LiveChat, Inuit was able to connect customers to customer service reps to immediately assist them with purchase.
Traeger Wood Pellet Grills
Customer Success Story

Traeger Wood Pellet Grills

Traeger Pellet Grills deploys a Click to Chat and proactive chat invitations for both sales and customer service functions.
Kristy | LivePerson
Living a Meaningfully Connected Culture

Kristy

“I decided to take our conversation to the next level”
Terra | LivePerson
Living a Meaningfully Connected Culture

Terra

“I received an urgent, desperate message…”
Alyss | LivePerson
Living a Meaningfully Connected Culture

Alyss

“I never expected to be able to find something like that”
Rob | LivePerson
Living a Meaningfully Connected Culture

Rob C.

“I really wanted to come back to LivePerson because of the culture"
Armando | LivePerson
Living a Meaningfully Connected Culture

Armando

"You don't realize how true the mission really is..."
Andy | LivePerson
Living a Meaningfully Connected Culture

Andy

"What is your motto?"
Living a Meaningfully Connected Culture

Yohai

"We're actually selling something we like!"
Rebecca | LivePerson
Living a Meaningfully Connected Culture

Rebecca

"I don't go to work every day... I go to my other home."
Justin | LivePerson
Living a Meaningfully Connected Culture

Justin

"My wife was not thrilled..."
Augusto | LivePerson
Living a Meaningfully Connected Culture

Augusto

"Let's strip it down"
Emma | LivePerson
Living a Meaningfully Connected Culture

Emma

“We shared some vulnerabilities and we became firm friends”
Campfire | LivePerson
Living a Meaningfully Connected Culture

Campfire Chat about LivePerson's Culture

"When we arrive on Monday morning, we're High Fiving"
Dave | LivePerson
Living a Meaningfully Connected Culture

Dave

“They stood around and clapped and applauded…”
Brian | LivePerson
Living a Meaningfully Connected Culture

Brian

"The customer requested a call to discuss our culture…"
Solutions Brief

LiveEngage Setup Guide

A comprehensive step-by-step guide, that can takes you through the basics of setting up LiveEngage
Solutions Brief

Predictive Intelligent Targeting Solutions Brief

Predictive Intelligent Targeting enables you to identify your highest value visitors for real-time engagement.
LivePerson Insights Solutions Brief
Solutions Brief

LivePerson Insights Solutions Brief

LivePerson Insights gives you a deeper understanding of your customer needs that help improve your bottom-line results.

From Clicks to Conversions Using Text Analytics

Shares new techniques for tapping into more robust unstructured data sources

Standing Out from the Crowd: Data-Driven Customer Acquisition Techniques for Digital Marketers

Damien Acheson, LivePerson’s digital engagement expert shares data-driven customer acquisition techniques

Secrets to High Impact Targeting

Alon Waks, Director of Product Marketing and Head of Go-To-Market Strategy shares how to intelligently engage the right visitors
Whitepapers

Financial Services Whitepaper

Learn how financial institutions can drive sales and enhance customer service by introducing an element of personal service into their online customer experience.
Partner Profile

Knoah Solutions

LivePerson Partner Knoah Solutions discusses its long-standing relationship with LivePerson and the tangible business value it has achieved
Partner Profile

Knoah

LivePerson Partner Knoah Solutions identifies the features their chat agent team finds most useful in meeting the stringent requirements of its customers.
Customer Success Story

Everything Everywhere

Everything Everywhere (EE) of the United Kingdom, improved customer service, raised sales, and increased conversion rates.
Customer Success Story

UberGlobal Success Story

Leading Australian cloud services provider UberGlobal improves customer service and increases sales with live chat from LivePerson.
Ted Baker
Customer Success Story

Ted Baker Success Story

With LivePerson’s live chat solution, Ted Baker improved customer service, increased chat acceptance rates, and increased online sales.
Exodus
Customer Success Story

Exodus

Exodus experienced a significantly better conversion rate after implementing LivePerson's live chat solution.
Data Sheets

LiveEngage Datasheet

LiveEngage is the most effective solution for online, real-time digital engagements.
Newark Element14
Customer Success Story

Newark/Element14 Success Story

Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Whitepapers

Turning Browsers Into Buyers White Paper

This white paper focuses on the path to purchase, including product research, digital channel of choice, and checkout.
Intuit
Customer Success Story

Intuit Success Story

Since deploying LivePerson in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
eUKHost
Customer Success Story

eUKhost Success Story

LivePerson's live chat solution helped improve conversion rates and increase CSAT scores.
IPSL
Customer Success Story

IPSL Success Story

IPSL implemented LivePerson’s Keyword lift solution that leverages IPSL’s AdWords data to lift conversion rates and target potential customers.
Customer Success Story

Mantra Group Success Story

Mantra Group improves the online engagement experience with the help of LivePerson's live chat solution which handles an average of 2,400 chats per month.
Omni Hotels
Customer Success Story

Omni Hotels Success Story

Omni Hotels offers a "concierge-level" of customer service in a digital environment with LivePerson's live chat solution.
Virgin
Customer Success Story

Virgin Atlantic Success Story

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Customer Success Story

Sunweb Success Story

Personalized messages and offers generate an incremental conversion rate of 35% on average across targeted segments, resulting in a lift in total sales of 14%.

Resources