services

Customer Value Management

Customer success is a company-wide goal at LivePerson, and the Customer Success organization is responsible for building and maintaining a relationship with each customer. As part of this process, we work cross-functionally with teams across LivePerson to ensure that your service, sales, and customer loyalty goals are met and exceeded.

Our results-driven value management approach helps you maximize your success. They work with customers to establish Key Performance Indicators (KPIs) and create an optimized program to meet or exceed these goals. A regular cadence of reports, health checks, analysis, and recommendations not only keeps you well informed but also provides you with strategic insight based on current and prior trends.

New in 2016, you can choose from four levels of Customer Success Offerings to give you the reports and advice that your organization needs to realize maximum value from your LivePerson investment.

Discount Tire Direct

"Discount Tire Direct relies on Predictive Targeting to engage with its customers at the high-value moments." — Jay Reed, Sales Manager, Discount Tire Direct

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Learn at your own pace using unlimited training, find solutions online with our knowledgebase, and check your cases via the self-service portal.