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Agent Connections Story: Alida of United Way

United Way 211 of Greater Atlanta connects the community with information and resources for those in need. Without customer service agents like Alida Delgado, who has been with United Way for seven and a half years, individuals who require help with basic needs such as food, rent, and utilities would have a difficult time finding the information and vital resources they need.

Related Resources

Videos

Agent Connections Story: Aria of United Way

Aria chatted with a mother who couldn't feed her children and was suicidal
Customer Success Story

United Way

United Way of Greater Atlanta wanted to expand on the tremendous success of its 211 telephone referral program.

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