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Lifeline

After trying a rudimentary live chat solution and an internally-developed application, the organization conducted a formal search and settled on LivePerson. The service has grown quickly, with a 40 percent increase in live chat conversations from 2012 to 2013, and a similar increase projected for 2014. And it is reaching people when it matters most: 42 percent of live chat conversations deal with the topic of suicide prevention.

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