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Customer Success Stories

Resources by Category

Customer Success Story

Travelzoo

TravelZooは世界最大級の旅行情報サイトです。旅行会社、レストラン、スパなど、様々なパートナーがサイト上で情報発信をしています。
Customer Success Story

StellarOne Video

アメリカの商業銀行であるStellerOneではセキュアチャットを利用してお客様に安心できるチャットサービスを提供しています
Customer Success Story

Beau-coup Video

ボウ・クーは出産や結婚などのライフイベントに特化したオンラインストアです。以前は別のチャットソリューションを利用していましたが、チャットを受けきれない、お客様に積極的に話しかけることができないなどの問題がありました。
Customer Success Story

Backcountry

アウトドア専門店であるバックカントリーではLiveEngageを活用して、専門知識を持ったスタッフとお客様をつないでいます。
Customer Success Story

Extra Space Storage

100 percent better conversion rate, 95 percent increase in chats, and a 153 percent increase in total sales.
Gain Capital
Customer Success Story

Gain Capital

Gain Capital reaches its customers through multiple channels and turned to LivePerson’s mobile chat for the trader who is constantly on-the-go.
Customer Success Story

Virgin Atlantic

Virgin Atlantic improves sales conversion rates and customer satisfaction, while also reducing cost with LivePerson's live chat solution.
Customer Success Story

IBM

"LivePerson helps us put a face on IBM on the internet.”
Customer Success Story

UberGlobal Success Story

Leading Australian cloud services provider UberGlobal improves customer service and increases sales with live chat from LivePerson.
Ted Baker
Customer Success Story

Ted Baker Success Story

With LivePerson’s live chat solution, Ted Baker improved customer service, increased chat acceptance rates, and increased online sales.
Customer Success Story

Everything Everywhere

Everything Everywhere (EE) of the United Kingdom, improved customer service, raised sales, and increased conversion rates.
Customer Success Story

Everything Everywhere Video

How Everything Everywhere improved customer service and increased sales with LivePerson.
Virgin
Customer Success Story

Virgin Atlantic Success Story

ヴァージン・アトランティック航空ではカスタマーエキスペリエンスにおいて競合との差別化を考えていました。
Customer Success Story

Digital Adoption: Help Customers Help Themselves

Digital adoption is accelerating and businesses are rapidly transformed by consumers
Customer Success Story

Protect America Video

Engaging with customers online for support and sales needs is something Protect America has been doing over a decade with the help of LivePerson.
Customer Success Story

Discount Tire Direct

Since deploying LivePerson's LiveEngage platform, Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Customer Success Story

ACFE Success Story

The Association of Certified Fraud Examiners improves service for its 70,000 members and thousands of potential members with live chat.
Home Properties
Customer Success Story

Home Properties Success Story

Potential renters buy into digital engagement.
Toolstop
Customer Success Story

Toolstop Success Story

LivePerson's live chat solution coupled with LivePerson’s Analytic Driven Engagement (ADE) has allowed ToolStop to increase order values and achieve higher conversion rates.
ParceltoGo
Customer Success Story

Parcel 2 Go Success Story

Parcel2Go.com, utilizes LivePerson's live chat solution to track customer care history, while also reducing call volume.
Omni Hotels
Customer Success Story

Omni Hotels Success Story

Omni Hotels offers a "concierge-level" of customer service in a digital environment with LivePerson's live chat solution.
Newark Element14
Customer Success Story

Newark/Element14 Success Story

Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Exodus
Customer Success Story

Exodus

Exodus experienced a significantly better conversion rate after implementing LivePerson's live chat solution.
Beaucoup
Customer Success Story

Beau-coup

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
NDVH
Customer Success Story

National Domestic Violence Hotline

Advocates—for both the NDVH and LoveIsRespect channels—now conduct approximately 8,000 live chat conversations per month with an 80 percent user satisfaction rate.
Customer Success Story

Mercer Community College

Michael Sullivan, Director of MercerOnline at Mercer Community College, discusses how live chat provides customer service to the growing number of online students.
Customer Success Story

Community College of Denver

CCD utilized LivePerson’s live chat solution to improve engagement with students while also reducing call volumes as enrollment was climbing which lead to more inquiries.
Knowledge Ontario
Customer Success Story

AskOntario

Knowledge Ontario, sought to combine and expand their services to students and the general public by providing research assistance by live chat using LivePerson.