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Customer Success Stories

Customer Success Story

Extra Space Storage

100 percent better conversion rate, 95 percent increase in chats, and a 153 percent increase in total sales.
Virgin
Customer Success Story

Virgin Atlantic Success Story

ein ChatAgent, der als erster per Chat über unsere Website Verkäufe in Höhe von 1 Mio. £ erzielte, und zwar in 20 % weniger Zeit als ein Call-Agent
Customer Success Story

Sunweb

“Mit LivePerson können wir schnell zielgenaue Onsite-Kampagnen erstellen. Die Lösung erfüllt all unsere Erwartungen: Sie ist flexibel, schnell und effizient.” — Thomas Courjeault, Marketing Direktor von Sunweb
Customer Success Story

T-Mobile

Mit der Digital-EngagementLösung von LivePerson hat T-Mobile Austria die Kundenabwanderung reduziert, die Online-Konversion erhöht, das Nutzungserlebnis verbessert und den Kundenwert gesteigert.
Customer Success Story

Digital Adoption: Help Customers Help Themselves

Digital adoption is accelerating and businesses are rapidly transformed by consumers
Customer Success Story

Protect America Video

Engaging with customers online for support and sales needs is something Protect America has been doing over a decade with the help of LivePerson.
Customer Success Story

Discount Tire Direct

Since deploying LivePerson's LiveEngage platform, Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Customer Success Story

ACFE Success Story

The Association of Certified Fraud Examiners improves service for its 70,000 members and thousands of potential members with live chat.
Home Properties
Customer Success Story

Home Properties Success Story

Potential renters buy into digital engagement.
Toolstop
Customer Success Story

Toolstop Success Story

LivePerson's live chat solution coupled with LivePerson’s Analytic Driven Engagement (ADE) has allowed ToolStop to increase order values and achieve higher conversion rates.
ParceltoGo
Customer Success Story

Parcel 2 Go Success Story

Parcel2Go.com, utilizes LivePerson's live chat solution to track customer care history, while also reducing call volume.
Omni Hotels
Customer Success Story

Omni Hotels Success Story

Omni Hotels offers a "concierge-level" of customer service in a digital environment with LivePerson's live chat solution.
Newark Element14
Customer Success Story

Newark/Element14 Success Story

Newark/element 14 deployed LP Marketer to run targeted onsite marketing campaigns that have increased overall order values and improved conversion rates.
Exodus
Customer Success Story

Exodus

Exodus experienced a significantly better conversion rate after implementing LivePerson's live chat solution.
Beaucoup
Customer Success Story

Beau-coup

Beau-coup leveraged LivePerson to improve the quality of chats and increase customer satisfaction scores.
NDVH
Customer Success Story

National Domestic Violence Hotline

Advocates—for both the NDVH and LoveIsRespect channels—now conduct approximately 8,000 live chat conversations per month with an 80 percent user satisfaction rate.
Customer Success Story

Mercer Community College

Michael Sullivan, Director of MercerOnline at Mercer Community College, discusses how live chat provides customer service to the growing number of online students.
Customer Success Story

Community College of Denver

CCD utilized LivePerson’s live chat solution to improve engagement with students while also reducing call volumes as enrollment was climbing which lead to more inquiries.
Knowledge Ontario
Customer Success Story

AskOntario

Knowledge Ontario, sought to combine and expand their services to students and the general public by providing research assistance by live chat using LivePerson.